Quality Outreach Coordinator - PFK
3.
9 Full-time 1 hour ago Full Job Description Overview:
This position is responsible for screening patients and their families for healthcare needs and connecting them to related programs and resources.
Outreach Coordinators interact with patient and their family daily primarily over the telephone and through electronic communication.
Why Nationwide Children's Hospital?:
The moment you walk through our doors, you feel it.
When you meet our patient families, you believe it.
And when you talk with anyone who works here, you want to be part of it.
Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices.
We are passionate about building, sustaining and evolving an inclusive and equitable environment.
We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We're 14,000 strong.
And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet.
Kids who live healthier, fuller lives because of the knowledge we share.
We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research.
Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living.
They'll tell you it's More Than a Job.
It's a calling.
It's a chance to use and grow your talent to make an impact that truly matters.
Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital.
A Place to Be Proud.
Responsibilities:
The Outreach Coordinator is responsible for:
Initiating telephone contact for the purposes of completing a health risk assessment Connecting patients to the right program when needs are identified Escalating complex or urgent needs to a supervisor Management of electronic communication to send and receive survey results of a health risk assessment Documentation within the electronic medical record of assessment Developing patient?s/family self-management skills through education and resource provision Participating in orientation and continuing education of staff and students as appropriate (Frequently)
Qualifications:
Education:
High School diploma, with background in health care, public health, or related clinical field a plus.
Experience:
Excellent customer service skills with the ability to communicate effectively through multiple mechanisms including phone and writing.
Preferred experience working in healthcare in a patient facing role.
Licensure Requirement:
none Minimum Physical Requirements:
Bend/twist; squat/kneel; climb stairs/ladder; reaching above shoulder; lifting/carrying 0-20lbs; pushing/pulling 0-25lbs; work enviornment may include contact with communicable diseases and/or pathogens/patient equipment/machinery/electricity:
OCCASIONALLY - 1-33% of the time.
Standing/walking; driving; vision:
depth perception/color vision/peripheral vision - FREQUENTLY - 34-66% of the time.
Sitting; flexing/extending of neck; repetitive hand/arm use; computer skills; audible speech/hearing acuity; seeing - far/near; problem solving/decision making/interpreting data -.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Full-time 1 hour ago Full Job Description Overview:
This position is responsible for screening patients and their families for healthcare needs and connecting them to related programs and resources.
Outreach Coordinators interact with patient and their family daily primarily over the telephone and through electronic communication.
Why Nationwide Children's Hospital?:
The moment you walk through our doors, you feel it.
When you meet our patient families, you believe it.
And when you talk with anyone who works here, you want to be part of it.
Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices.
We are passionate about building, sustaining and evolving an inclusive and equitable environment.
We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We're 14,000 strong.
And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet.
Kids who live healthier, fuller lives because of the knowledge we share.
We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research.
Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living.
They'll tell you it's More Than a Job.
It's a calling.
It's a chance to use and grow your talent to make an impact that truly matters.
Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital.
A Place to Be Proud.
Responsibilities:
The Outreach Coordinator is responsible for:
Initiating telephone contact for the purposes of completing a health risk assessment Connecting patients to the right program when needs are identified Escalating complex or urgent needs to a supervisor Management of electronic communication to send and receive survey results of a health risk assessment Documentation within the electronic medical record of assessment Developing patient?s/family self-management skills through education and resource provision Participating in orientation and continuing education of staff and students as appropriate (Frequently)
Qualifications:
Education:
High School diploma, with background in health care, public health, or related clinical field a plus.
Experience:
Excellent customer service skills with the ability to communicate effectively through multiple mechanisms including phone and writing.
Preferred experience working in healthcare in a patient facing role.
Licensure Requirement:
none Minimum Physical Requirements:
Bend/twist; squat/kneel; climb stairs/ladder; reaching above shoulder; lifting/carrying 0-20lbs; pushing/pulling 0-25lbs; work enviornment may include contact with communicable diseases and/or pathogens/patient equipment/machinery/electricity:
OCCASIONALLY - 1-33% of the time.
Standing/walking; driving; vision:
depth perception/color vision/peripheral vision - FREQUENTLY - 34-66% of the time.
Sitting; flexing/extending of neck; repetitive hand/arm use; computer skills; audible speech/hearing acuity; seeing - far/near; problem solving/decision making/interpreting data -.
Estimated Salary: $20 to $28 per hour based on qualifications.
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