Survey/Construction Support Technician
Columbus, OH Columbus, OH Full-time Full-time $50,000 - $75,000 a year $50,000 - $75,000 a year Do You Enjoy Technology? Do you strive to take on new challenges and take pride in representing a well-known brand? If you are, GeoShack is looking for you.
As we continue to grow in the marketplace, we have an Excellent opportunity for a motivated, hardworking, driven Survey/Construction Support Technicianto join our winning team of professionals.
GeoShack, Inc.
, a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America.
Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a total solution of quality products and services to meet their needs.
The Technical Support Specialist supports the sales department by training and supporting potential and existing customers in the application of their machine control or survey systems.
This position is highly technical in nature and requires advanced knowledge of survey, 3D and 2D Machine Control system functions as well as grading and surveying practices associated with construction and survey projects.
Advanced knowledge of software programs such as Magnet, Magnet Office, Pocket 3D, 3D office and 3DMC is required as well as how they interact with subsystems and machine dynamics.
Additionally working knowledge of test programs such as Topcon Receiver Utility (TRU) is essential to the function of this position.
Troubleshooting of highly advanced machine control and survey systems requires that individuals possess advanced system applications knowledge, methodical troubleshooting skills, and good mechanical capabilities.
Good organizational skills are needed to schedule, plan and execute training classes for end-users and GeoShack employees.
Good verbal and written communication skills are essential.
Excellent computer skills are needed not only to perform testing and repairs, but also to interface with NetSuite and vendor websites to do research related to warranty validation, support program validation, and technical materials.
Join Us and Become an Employee Owner! Being an Employee Ownership Stock Plan, or ESOP, each eligible participant shares in the ownership of the company through annual allocations of company stock.
Not only do eligible employees benefit from the annual allocation of shares, but they also get the satisfaction of sharing in the potential success of their company while working alongside other employee-owners whose common goal is to make the company successful.
Our Technical Support Specialists can expect to:
Technical Support for the 3D Sales staff - All of these functions are ultimately the responsibility of the selling rep.
These functions are in support of the sales process.
New Install Preparation and coordination between the salesman, installer, and customer Initial customer training Follow up training for 3D customers Demonstration administrator Assist in the gathering and testing of equipment for demo Coordination between salesman, customer, and installer of all details required for a successful demo Manage the demo, including demo support Primary contact for telephone and onsite support for contractors under the GeoShack Support Agreement Provide telephone support to the 3D Sales Staff Technical Support for the Positioning Sales staff - All of these functions are ultimately the responsibility of the selling rep.
These functions are in support of the sales process.
Assist in demos of high-value products including GPS and Robotic products Assist in training for high-value products including GPS, Robotics and 2D Machine solutions Provide telephone support to their end-user customers Provide telephone support to the Positioning Sales Staff Technical and backup Support to the local field service technician GPS Network Support Revenue Generating Opportunities Support Agreement renewals Training seminars Telephone support Warranty field support/calls Non-warranty field support/calls Administrative Responsibilities - These functions are performed as a collaborative effort with the Regional Sales Administrator Demo/Rental/Loaner equipment administrator - responsible for ALL machine control equipment out to customers Track GeoShack machine control customers to include product owned and software versions Manage and coordinate the GeoShack Support Agreement program for the Region Documentation of all support/repair activities Warranty Non-warranty Support related Submission and tracking of warranty claims Verification of approvals Back up documentation if needed Resubmission of claims or back charging of customers if denied Documentation of physical inventory transactions Rentals Loaners Transfers Inventory Order, stock, secure and track inventory needed Assist with store inventories Any other tasks related to the support of the machine control and the survey business
Qualifications:
Excellent oral and written communication skills Excellent analytical and troubleshooting skills Experience with Windows and mobile computers helpful Ability to work in a fast-paced environment and maintain calm efficiency Excellent organization, prioritization, and time-management skills Must have a clean driving record
Benefits:
Competitive Base Salary Plus Strong Commission Structure Group Medical, Dental & Vision Insurance 401(k) Retirement with Company Match Employee Stock Ownership Plan (ESOP) Employer-paid Life Insurance, as well as employer-paid Short- and Long-term Disability Insurance Laptop Computer and Cell Phone Vehicle Allowance and paid Travel Expenses Paid Time Off and Holiday Pay GeoShack, Inc.
, Is an equal opportunity employer Job Type:
Full-time Pay:
$50,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday
Experience:
Construction Heavy Equipment:
1 year (Preferred) GPS or Total Station Equipment:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
As we continue to grow in the marketplace, we have an Excellent opportunity for a motivated, hardworking, driven Survey/Construction Support Technicianto join our winning team of professionals.
GeoShack, Inc.
, a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America.
Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a total solution of quality products and services to meet their needs.
The Technical Support Specialist supports the sales department by training and supporting potential and existing customers in the application of their machine control or survey systems.
This position is highly technical in nature and requires advanced knowledge of survey, 3D and 2D Machine Control system functions as well as grading and surveying practices associated with construction and survey projects.
Advanced knowledge of software programs such as Magnet, Magnet Office, Pocket 3D, 3D office and 3DMC is required as well as how they interact with subsystems and machine dynamics.
Additionally working knowledge of test programs such as Topcon Receiver Utility (TRU) is essential to the function of this position.
Troubleshooting of highly advanced machine control and survey systems requires that individuals possess advanced system applications knowledge, methodical troubleshooting skills, and good mechanical capabilities.
Good organizational skills are needed to schedule, plan and execute training classes for end-users and GeoShack employees.
Good verbal and written communication skills are essential.
Excellent computer skills are needed not only to perform testing and repairs, but also to interface with NetSuite and vendor websites to do research related to warranty validation, support program validation, and technical materials.
Join Us and Become an Employee Owner! Being an Employee Ownership Stock Plan, or ESOP, each eligible participant shares in the ownership of the company through annual allocations of company stock.
Not only do eligible employees benefit from the annual allocation of shares, but they also get the satisfaction of sharing in the potential success of their company while working alongside other employee-owners whose common goal is to make the company successful.
Our Technical Support Specialists can expect to:
Technical Support for the 3D Sales staff - All of these functions are ultimately the responsibility of the selling rep.
These functions are in support of the sales process.
New Install Preparation and coordination between the salesman, installer, and customer Initial customer training Follow up training for 3D customers Demonstration administrator Assist in the gathering and testing of equipment for demo Coordination between salesman, customer, and installer of all details required for a successful demo Manage the demo, including demo support Primary contact for telephone and onsite support for contractors under the GeoShack Support Agreement Provide telephone support to the 3D Sales Staff Technical Support for the Positioning Sales staff - All of these functions are ultimately the responsibility of the selling rep.
These functions are in support of the sales process.
Assist in demos of high-value products including GPS and Robotic products Assist in training for high-value products including GPS, Robotics and 2D Machine solutions Provide telephone support to their end-user customers Provide telephone support to the Positioning Sales Staff Technical and backup Support to the local field service technician GPS Network Support Revenue Generating Opportunities Support Agreement renewals Training seminars Telephone support Warranty field support/calls Non-warranty field support/calls Administrative Responsibilities - These functions are performed as a collaborative effort with the Regional Sales Administrator Demo/Rental/Loaner equipment administrator - responsible for ALL machine control equipment out to customers Track GeoShack machine control customers to include product owned and software versions Manage and coordinate the GeoShack Support Agreement program for the Region Documentation of all support/repair activities Warranty Non-warranty Support related Submission and tracking of warranty claims Verification of approvals Back up documentation if needed Resubmission of claims or back charging of customers if denied Documentation of physical inventory transactions Rentals Loaners Transfers Inventory Order, stock, secure and track inventory needed Assist with store inventories Any other tasks related to the support of the machine control and the survey business
Qualifications:
Excellent oral and written communication skills Excellent analytical and troubleshooting skills Experience with Windows and mobile computers helpful Ability to work in a fast-paced environment and maintain calm efficiency Excellent organization, prioritization, and time-management skills Must have a clean driving record
Benefits:
Competitive Base Salary Plus Strong Commission Structure Group Medical, Dental & Vision Insurance 401(k) Retirement with Company Match Employee Stock Ownership Plan (ESOP) Employer-paid Life Insurance, as well as employer-paid Short- and Long-term Disability Insurance Laptop Computer and Cell Phone Vehicle Allowance and paid Travel Expenses Paid Time Off and Holiday Pay GeoShack, Inc.
, Is an equal opportunity employer Job Type:
Full-time Pay:
$50,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday
Experience:
Construction Heavy Equipment:
1 year (Preferred) GPS or Total Station Equipment:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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