Patient Care Coordinator/Social Media Coordinator
CK Eyelid Plastic Surgery CK Eyelid Plastic Surgery Columbus, OH Columbus, OH Part-time Full-time Part-time Full-time $16 - $20 an hour $16 - $20 an hour Company Overview CK Eyelid Plastic Surgery is an up and coming premiere, boutique-style oculofacial plastics medical practice of Columbus.
The practice is dedicated to providing exceptional clinical care with a personalized, boutique-style experience.
The practice offers a variety of cosmetic and functional procedures for the areas around the eyes and face.
We are dedicated to making a positive difference in the lives of our patients.
We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide.
As a boutique-style practice, we are a small office with a team based approach, it is critical for each team member to be able to contribute in a multitude of ways rather than having narrowly focused positions - i.
e.
there is no designated receptionist or surgery scheduler.
Job Overview The Patient Care Coordinator/Social Media Coordinator is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seem-less and exceptional from start to finish.
Responsibilities The Patient Care Coordinator/Social Media Coordinator is responsible for the following:
Creation and management of social media content for the Practice's Instagram and Facebook accounts Greets each patient warmly and sincerely Courteously answers inquiries and handles appointment requests in person, by phone, by EMR, and via online chat Anticipates and fulfills the needs of each patient in a timely manner.
Treats each patient respectfully, thoughtfully, and graciously at all times.
Performs check-in and check-out of patients Prepares patients for physician examination (i.
e.
taking a history, performing a basic exam of vision, pupil assessment, motility, confrontational fields) Schedules office and surgical visits accurately Inputs and accesses data in practice management and appointment scheduling system Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients Process payment transactions Performs patient intake and inputs patient information into the electronic medical record system Cleaning and sterilizing of instruments Cleaning of exam rooms between patients May cross train to perform other duties as necessary to support operations of the practice Perform opening and closing duties per practice protocol Protects the privacy of patients at all times Qualifications Must have high school diploma or equivalent Must have minimum of 1-2 years of experience in the service industry Experience in the healthcare or aesthetic industry is desired Must be fluent in oral and written English Must be proficient in working with the computer, internet, Microsoft Office Must be able to prepare and review written documents accurately and completely Must be able to communicate with others using clear and professional language Must be polished and professional:
hair must be neat and professional appearing; no perfumes; uniform must be clean and professional Must be authorized to work in the US The Ideal Candidate Must be honest, ethical, caring, proactive, hardworking and professional Must maintain a cheerful, friendly, courteous, and professional demeanor at all times Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications Must have exceptional interpersonal skill, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situation Must have great problem-solving skills Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients Benefits Paid employee training Discounts on cosmetic/aesthetic services Uniform allowance for Full time employees Free parking Continuing education opportunities for Full time employees Job Type:
Part-time or Full time Job Types:
Part-time, Full-time Pay:
$16.
00 - $20.
00 per hour Schedule:
No weekends COVID-19 considerations:
Masks are optional for patients and staff.
Common areas will be sanitized frequently.
COVID negative status required for service if patient is symptomatic.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The practice is dedicated to providing exceptional clinical care with a personalized, boutique-style experience.
The practice offers a variety of cosmetic and functional procedures for the areas around the eyes and face.
We are dedicated to making a positive difference in the lives of our patients.
We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide.
As a boutique-style practice, we are a small office with a team based approach, it is critical for each team member to be able to contribute in a multitude of ways rather than having narrowly focused positions - i.
e.
there is no designated receptionist or surgery scheduler.
Job Overview The Patient Care Coordinator/Social Media Coordinator is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seem-less and exceptional from start to finish.
Responsibilities The Patient Care Coordinator/Social Media Coordinator is responsible for the following:
Creation and management of social media content for the Practice's Instagram and Facebook accounts Greets each patient warmly and sincerely Courteously answers inquiries and handles appointment requests in person, by phone, by EMR, and via online chat Anticipates and fulfills the needs of each patient in a timely manner.
Treats each patient respectfully, thoughtfully, and graciously at all times.
Performs check-in and check-out of patients Prepares patients for physician examination (i.
e.
taking a history, performing a basic exam of vision, pupil assessment, motility, confrontational fields) Schedules office and surgical visits accurately Inputs and accesses data in practice management and appointment scheduling system Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients Process payment transactions Performs patient intake and inputs patient information into the electronic medical record system Cleaning and sterilizing of instruments Cleaning of exam rooms between patients May cross train to perform other duties as necessary to support operations of the practice Perform opening and closing duties per practice protocol Protects the privacy of patients at all times Qualifications Must have high school diploma or equivalent Must have minimum of 1-2 years of experience in the service industry Experience in the healthcare or aesthetic industry is desired Must be fluent in oral and written English Must be proficient in working with the computer, internet, Microsoft Office Must be able to prepare and review written documents accurately and completely Must be able to communicate with others using clear and professional language Must be polished and professional:
hair must be neat and professional appearing; no perfumes; uniform must be clean and professional Must be authorized to work in the US The Ideal Candidate Must be honest, ethical, caring, proactive, hardworking and professional Must maintain a cheerful, friendly, courteous, and professional demeanor at all times Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications Must have exceptional interpersonal skill, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situation Must have great problem-solving skills Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients Benefits Paid employee training Discounts on cosmetic/aesthetic services Uniform allowance for Full time employees Free parking Continuing education opportunities for Full time employees Job Type:
Part-time or Full time Job Types:
Part-time, Full-time Pay:
$16.
00 - $20.
00 per hour Schedule:
No weekends COVID-19 considerations:
Masks are optional for patients and staff.
Common areas will be sanitized frequently.
COVID negative status required for service if patient is symptomatic.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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