Customer Service Assistant 2 [Hybrid Eligible]
3.
7 Columbus, OH Columbus, OH Full-time Full-time $20.
92 an hour $20.
92 an hour 1 day ago 1 day ago 1 day ago Primary Location:
United States of America-OHIO-Franklin County-Columbus Work Locations:
Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102 Organization:
Public Safety - Ohio State Highway Patrol Cadet Classified Indicator:
Classified Bargaining Unit / Exempt:
Bargaining Unit Schedule:
Full-time Work Hours:
8:
00AM to 5:
00PM Compensation:
$20.
92 per hour Unposting Date:
Feb 8, 2024, 10:
59:
00 PM Primary Job Skill:
Customer Service Technical Skills:
Computer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services Professional Skills:
Attention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication Agency Contact Name:
Kate Veeley Agency Contact Information:
email protected Customer Service Assistant 2 Hybrid Eligible (240001A0) Job Duties About Us:
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
What You'll Do:
Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 CURRENTLY HYBRID ELIGIBLE Will report into the office 3 days a week and telework 2 days a week.
Subject to change.
Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations (e.
g.
, respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc.
) in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.
12, ORC Sec.
149.
43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled (e.
g.
, receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures); Code, catalog & file/distribute documents (e.
g.
, responsible for proper maintenance of divisional records, use optical electronic document storage/retrieval equipment (i.
e.
, dual-sided, high speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules); Operate computer terminal to retrieve/look-up data to verify/give out information or give status of file/case (e.
g.
, use document storage/retrieval system, to retrieve data (e.
g.
, fatal crashes, delayed deaths, change of driver information), review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff & provide information to court officials, law enforcement agencies & general public & ensure safekeeping of records).
Perform clerical support duties (e.
g.
, order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); Prep work to be scanned; Pull images from Microfilm; Search for lost reports; Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.
What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans.
We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance Dental, vision, and basic life insurance premiums are free after completed eligibility period.
Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Employee Development Funds The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System OPERS is the retirement system for State of Ohio employees.
The employee contributes 10% of their salary towards their retirement.
The employer contributes an amount equal to 14% of the employee's salary.
Visit the OPERS website for more information.
Deferred Compensation The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan.
Visit the Ohio Deferred Compensation website for more information.
Qualifications 9 mos.
trg.
or 9 mos.
exp.
in office practices & procedures; & 9 mos.
trg.
or 9 mos.
exp.
in public relations or customer service that included techniques for handling difficult people; & 9 mos.
trg.
or 9 mos.
exp.
in typing, keyboarding, data entry or word processing; & 9 mos.
trg.
or 9 mos.
exp.
in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills Technical Skills:
Administrative Support/Services, Customer Service, Computer Literacy, Operational and Administrative Support, Records Management Professional Skills:
Attention to Detail, Customer Service, Problem Solving, Verbal Communication, Written Communication.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).
Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Major Worker Characteristics Knowledge of:
Public Relations; Office Practices & Procedures (Planning, Research & Development/Central Records Unit); Agency Policies & Procedures (OSHP & ODPS); Law (state &/or federal).
Skill in:
Word Processing (Microsoft applications, Adobe Software ); Equipment Operations (general office equipment).
Ability to:
Deal with problems involving several variables in familiar context; Define problems, collect data, establish facts & draw valid conclusions; Maintain accurate records; Originate routine business letters reflecting standard procedures; Prepare meaningful, concise & accurate reports; Use proper research methods in gathering data; Gather, collate & classify information about data, people or things; Cooperate with co-workers on group projects; Handle sensitive inquiries from & contacts with officials & general public; ANSWER ROUTINE TELEPHONE INQUIRES FROM PUBLIC.
( ) Developed after employment Supplemental Information UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.
5 - 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.
This position may be filled by a layoff or certification eligibility list.
This position will be filled in accordance with the bargaining unit agreement if applicable.
Background Check Information A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
A comparative analysis and/or drug-test may be a requirement of the hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Columbus, OH Columbus, OH Full-time Full-time $20.
92 an hour $20.
92 an hour 1 day ago 1 day ago 1 day ago Primary Location:
United States of America-OHIO-Franklin County-Columbus Work Locations:
Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102 Organization:
Public Safety - Ohio State Highway Patrol Cadet Classified Indicator:
Classified Bargaining Unit / Exempt:
Bargaining Unit Schedule:
Full-time Work Hours:
8:
00AM to 5:
00PM Compensation:
$20.
92 per hour Unposting Date:
Feb 8, 2024, 10:
59:
00 PM Primary Job Skill:
Customer Service Technical Skills:
Computer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services Professional Skills:
Attention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication Agency Contact Name:
Kate Veeley Agency Contact Information:
email protected Customer Service Assistant 2 Hybrid Eligible (240001A0) Job Duties About Us:
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
What You'll Do:
Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 CURRENTLY HYBRID ELIGIBLE Will report into the office 3 days a week and telework 2 days a week.
Subject to change.
Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations (e.
g.
, respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc.
) in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.
12, ORC Sec.
149.
43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled (e.
g.
, receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures); Code, catalog & file/distribute documents (e.
g.
, responsible for proper maintenance of divisional records, use optical electronic document storage/retrieval equipment (i.
e.
, dual-sided, high speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules); Operate computer terminal to retrieve/look-up data to verify/give out information or give status of file/case (e.
g.
, use document storage/retrieval system, to retrieve data (e.
g.
, fatal crashes, delayed deaths, change of driver information), review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff & provide information to court officials, law enforcement agencies & general public & ensure safekeeping of records).
Perform clerical support duties (e.
g.
, order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); Prep work to be scanned; Pull images from Microfilm; Search for lost reports; Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.
What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans.
We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance Dental, vision, and basic life insurance premiums are free after completed eligibility period.
Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Employee Development Funds The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System OPERS is the retirement system for State of Ohio employees.
The employee contributes 10% of their salary towards their retirement.
The employer contributes an amount equal to 14% of the employee's salary.
Visit the OPERS website for more information.
Deferred Compensation The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan.
Visit the Ohio Deferred Compensation website for more information.
Qualifications 9 mos.
trg.
or 9 mos.
exp.
in office practices & procedures; & 9 mos.
trg.
or 9 mos.
exp.
in public relations or customer service that included techniques for handling difficult people; & 9 mos.
trg.
or 9 mos.
exp.
in typing, keyboarding, data entry or word processing; & 9 mos.
trg.
or 9 mos.
exp.
in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills Technical Skills:
Administrative Support/Services, Customer Service, Computer Literacy, Operational and Administrative Support, Records Management Professional Skills:
Attention to Detail, Customer Service, Problem Solving, Verbal Communication, Written Communication.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).
Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Major Worker Characteristics Knowledge of:
Public Relations; Office Practices & Procedures (Planning, Research & Development/Central Records Unit); Agency Policies & Procedures (OSHP & ODPS); Law (state &/or federal).
Skill in:
Word Processing (Microsoft applications, Adobe Software ); Equipment Operations (general office equipment).
Ability to:
Deal with problems involving several variables in familiar context; Define problems, collect data, establish facts & draw valid conclusions; Maintain accurate records; Originate routine business letters reflecting standard procedures; Prepare meaningful, concise & accurate reports; Use proper research methods in gathering data; Gather, collate & classify information about data, people or things; Cooperate with co-workers on group projects; Handle sensitive inquiries from & contacts with officials & general public; ANSWER ROUTINE TELEPHONE INQUIRES FROM PUBLIC.
( ) Developed after employment Supplemental Information UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.
5 - 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.
This position may be filled by a layoff or certification eligibility list.
This position will be filled in accordance with the bargaining unit agreement if applicable.
Background Check Information A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
A comparative analysis and/or drug-test may be a requirement of the hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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