Customer Support Specialist
Son Informaton Systems Son Informaton Systems Columbus, OH Columbus, OH Part-time Part-time From $20 an hour From $20 an hour 1 day ago 1 day ago 1 day ago Job description Summary Son Information Systems is a mission-driven small business that has been providing custom software and consulting services since 2001.
Our case management system, FHASES, is used by case management, social service, community nonprofits, and public health agencies.
We are a diverse team of curious people who seek to find purpose in their work and support one another in the process.
We seek a cheerful, enthusiastic, and highly intelligent Customer Support Specialist to join our team.
Our company values open access to leadership, continual learning and growth, collaboration, and inclusivity.
The position is fully remote and does not require related experience although previous community/public health, case management, or nonprofit experience would come in handy.
The position is a great opportunity for a candidate seeking growth and learning.
The Customer Support Specialist performs a wide variety of functions to support our customers under the supervision of our Product Manager.
The ideal candidate would not only grow within their role but also with us as a long-term member of the team.
Responsibilities Provide enthusiastic customer support Support various information technology & business development projects Assist with product testing & releases Assist with new customer onboarding - including set up, training, and support Create customer training materials Follow company policies and procedures Qualifications Experience/Skills Exceptional time-management and punctuality Exceptional writing and grammar skills Exceptional interpersonal and communication skills Superior organizational skills Abilities A self-starter who promotes teamwork and meets deadlines A desire to learn and grow is essential Attention to detail is a must Knowledge Prior experience in customer service, case management/public health, or IT support Knowledge of office software (Word, PowerPoint, Excel, and Outlook) Familiarity with Case Management, Project Management, Database Administration, or Public Health a plus Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
20 - 30 per week
Benefits:
Flexible schedule On-the-job training Work from home Experience level:
No experience needed Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our case management system, FHASES, is used by case management, social service, community nonprofits, and public health agencies.
We are a diverse team of curious people who seek to find purpose in their work and support one another in the process.
We seek a cheerful, enthusiastic, and highly intelligent Customer Support Specialist to join our team.
Our company values open access to leadership, continual learning and growth, collaboration, and inclusivity.
The position is fully remote and does not require related experience although previous community/public health, case management, or nonprofit experience would come in handy.
The position is a great opportunity for a candidate seeking growth and learning.
The Customer Support Specialist performs a wide variety of functions to support our customers under the supervision of our Product Manager.
The ideal candidate would not only grow within their role but also with us as a long-term member of the team.
Responsibilities Provide enthusiastic customer support Support various information technology & business development projects Assist with product testing & releases Assist with new customer onboarding - including set up, training, and support Create customer training materials Follow company policies and procedures Qualifications Experience/Skills Exceptional time-management and punctuality Exceptional writing and grammar skills Exceptional interpersonal and communication skills Superior organizational skills Abilities A self-starter who promotes teamwork and meets deadlines A desire to learn and grow is essential Attention to detail is a must Knowledge Prior experience in customer service, case management/public health, or IT support Knowledge of office software (Word, PowerPoint, Excel, and Outlook) Familiarity with Case Management, Project Management, Database Administration, or Public Health a plus Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
20 - 30 per week
Benefits:
Flexible schedule On-the-job training Work from home Experience level:
No experience needed Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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