APPLICATION SYSTEMS SENIOR ANALYST
Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.
Essential Functions oIndependently support, install, troubleshoot, maintain, and manage applications oIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape oIndependently test, implement, document, and support assigned core banking solutions oRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects oIndependently interact with Fiserv to solve problems and implement projects oCreate of post-implementation and deployment documentation for operations and internal customers oMange project plans and associated tasks as well as complete individual tasks related to project plans oDrive resolution of issues through problem solving, identification of necessary resources, and escalation oTriage support incidents and escalate high priority events to the appropriate groups oCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools oFacilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions oSupport ETL solutions using SQL Query and other languages/tools oCreate and maintain application documentation oAnalyze and improve the efficiency of various systems and services oMap data from one core system to another support conversion related activities oWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectations oMentor application support analysts and business partners Additional Essential Functions oEnsure compliance with Northwest's policies and procedures, and Federal/State regulations oNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency oWork as part of a team oWork with on-site equipment Additional Responsibilities oContribute to all aspects of a project from beginning to end oParticipate in the software development life cycle (SDLC) activities as required oBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the team oLearn to coordinate installation of new software, document and test custom changes oHelp to define, record, and execute application disaster recovery plans and procedures Safety and Health for those without supervisory duties oAbide by the rules of the safety and loss prevention program oPerform work tasks in a safe manner oReport any and all injuries to supervisor oKnow what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience X Or Associate's Degree With at least 6 year's work experience X Or High School Diploma With at least 8 years' work experience X Work Experience Experience with automated testing 3 - 5 years Analytical experience with a financial institution 3 - 5 years Experience working with Fiserv Signature core banking software Less than 2 years At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.
g.
Query, SQL Query, CL General Employee Knowledge, Skills, and Abilities oAbility to establish effective working relationships among team members and participate in solving problems and making decisions oAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written oAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information oAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information oAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Knowledge of business rules for the core banking solution, Fiserv Signature Knowledge core banking processes supporting lending, deposits and investments Knowledge of relational data model.
Experience in writing SQL statements for relational database management systems like SQL and Query SQL Knowledge of SDCL Knowledge of Agile development Ability to quickly learn new applications, processes, and procedures Analytical skills, attention to detail, troubleshooting skills and problem solving skills Ability to map data from one core system to another support conversion related activities Ability to effectively conduct meetings, requirement gathering sessions and presentations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Agile Methodology Architecture Attention To Detail Business Requirements Creativity Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions oIndependently support, install, troubleshoot, maintain, and manage applications oIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape oIndependently test, implement, document, and support assigned core banking solutions oRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects oIndependently interact with Fiserv to solve problems and implement projects oCreate of post-implementation and deployment documentation for operations and internal customers oMange project plans and associated tasks as well as complete individual tasks related to project plans oDrive resolution of issues through problem solving, identification of necessary resources, and escalation oTriage support incidents and escalate high priority events to the appropriate groups oCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools oFacilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions oSupport ETL solutions using SQL Query and other languages/tools oCreate and maintain application documentation oAnalyze and improve the efficiency of various systems and services oMap data from one core system to another support conversion related activities oWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectations oMentor application support analysts and business partners Additional Essential Functions oEnsure compliance with Northwest's policies and procedures, and Federal/State regulations oNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency oWork as part of a team oWork with on-site equipment Additional Responsibilities oContribute to all aspects of a project from beginning to end oParticipate in the software development life cycle (SDLC) activities as required oBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the team oLearn to coordinate installation of new software, document and test custom changes oHelp to define, record, and execute application disaster recovery plans and procedures Safety and Health for those without supervisory duties oAbide by the rules of the safety and loss prevention program oPerform work tasks in a safe manner oReport any and all injuries to supervisor oKnow what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience X Or Associate's Degree With at least 6 year's work experience X Or High School Diploma With at least 8 years' work experience X Work Experience Experience with automated testing 3 - 5 years Analytical experience with a financial institution 3 - 5 years Experience working with Fiserv Signature core banking software Less than 2 years At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.
g.
Query, SQL Query, CL General Employee Knowledge, Skills, and Abilities oAbility to establish effective working relationships among team members and participate in solving problems and making decisions oAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written oAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information oAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information oAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Knowledge of business rules for the core banking solution, Fiserv Signature Knowledge core banking processes supporting lending, deposits and investments Knowledge of relational data model.
Experience in writing SQL statements for relational database management systems like SQL and Query SQL Knowledge of SDCL Knowledge of Agile development Ability to quickly learn new applications, processes, and procedures Analytical skills, attention to detail, troubleshooting skills and problem solving skills Ability to map data from one core system to another support conversion related activities Ability to effectively conduct meetings, requirement gathering sessions and presentations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Agile Methodology Architecture Attention To Detail Business Requirements Creativity Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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