APPLICATION SYSTEMS SENIOR ANALYST
Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.
Essential FunctionsoIndependently support, install, troubleshoot, maintain, and manage applicationsoIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscapeoIndependently test, implement, document, and support assigned core banking solutionsoRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projectsoIndependently interact with Fiserv to solve problems and implement projectsoCreate of post-implementation and deployment documentation for operations and internal customersoMange project plans and associated tasks as well as complete individual tasks related to project plansoDrive resolution of issues through problem solving, identification of necessary resources, and escalationoTriage support incidents and escalate high priority events to the appropriate groupsoCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent toolsoFacilitate and drive sessions with internal customers to assess business needs and works with a team to find solutionsoSupport ETL solutions using SQL Query and other languages/toolsoCreate and maintain application documentationoAnalyze and improve the efficiency of various systems and servicesoMap data from one core system to another support conversion related activitiesoWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectationsoMentor application support analysts and business partnersAdditional Essential FunctionsoEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsoNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyoWork as part of a teamoWork with on-site equipmentAdditional ResponsibilitiesoContribute to all aspects of a project from beginning to endoParticipate in the software development life cycle (SDLC) activities as requiredoBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the teamoLearn to coordinate installation of new software, document and test custom changesoHelp to define, record, and execute application disaster recovery plans and proceduresSafety and Health for those without supervisory duties oAbide by the rules of the safety and loss prevention programoPerform work tasks in a safe manneroReport any and all injuries to supervisoroKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EducationBachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience X OrAssociate's Degree With at least 6 year's work experience X OrHigh School Diploma With at least 8 years' work experience X Work ExperienceExperience with automated testing3 - 5 years Analytical experience with a financial institution3 - 5 years Experience working with Fiserv Signature core banking softwareLess than 2 years At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.
g.
Query, SQL Query, CLGeneral Employee Knowledge, Skills, and AbilitiesoAbility to establish effective working relationships among team members and participate in solving problems and making decisionsoAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenoAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationoAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationoAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and AbilitiesKnowledge of business rules for the core banking solution, Fiserv SignatureKnowledge core banking processes supporting lending, deposits and investmentsKnowledge of relational data model.
Experience in writing SQL statements for relational database management systems like SQL and Query SQLKnowledge of SDCLKnowledge of Agile developmentAbility to quickly learn new applications, processes, and proceduresAnalytical skills, attention to detail, troubleshooting skills and problem solving skillsAbility to map data from one core system to another support conversion related activitiesAbility to effectively conduct meetings, requirement gathering sessions and presentationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Provide Technical Assistance Software Development Software Development Life Cycle Systems Design Systems Analysis Requirements Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
Essential FunctionsoIndependently support, install, troubleshoot, maintain, and manage applicationsoIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscapeoIndependently test, implement, document, and support assigned core banking solutionsoRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projectsoIndependently interact with Fiserv to solve problems and implement projectsoCreate of post-implementation and deployment documentation for operations and internal customersoMange project plans and associated tasks as well as complete individual tasks related to project plansoDrive resolution of issues through problem solving, identification of necessary resources, and escalationoTriage support incidents and escalate high priority events to the appropriate groupsoCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent toolsoFacilitate and drive sessions with internal customers to assess business needs and works with a team to find solutionsoSupport ETL solutions using SQL Query and other languages/toolsoCreate and maintain application documentationoAnalyze and improve the efficiency of various systems and servicesoMap data from one core system to another support conversion related activitiesoWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectationsoMentor application support analysts and business partnersAdditional Essential FunctionsoEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsoNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyoWork as part of a teamoWork with on-site equipmentAdditional ResponsibilitiesoContribute to all aspects of a project from beginning to endoParticipate in the software development life cycle (SDLC) activities as requiredoBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the teamoLearn to coordinate installation of new software, document and test custom changesoHelp to define, record, and execute application disaster recovery plans and proceduresSafety and Health for those without supervisory duties oAbide by the rules of the safety and loss prevention programoPerform work tasks in a safe manneroReport any and all injuries to supervisoroKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EducationBachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience X OrAssociate's Degree With at least 6 year's work experience X OrHigh School Diploma With at least 8 years' work experience X Work ExperienceExperience with automated testing3 - 5 years Analytical experience with a financial institution3 - 5 years Experience working with Fiserv Signature core banking softwareLess than 2 years At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.
g.
Query, SQL Query, CLGeneral Employee Knowledge, Skills, and AbilitiesoAbility to establish effective working relationships among team members and participate in solving problems and making decisionsoAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenoAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationoAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationoAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and AbilitiesKnowledge of business rules for the core banking solution, Fiserv SignatureKnowledge core banking processes supporting lending, deposits and investmentsKnowledge of relational data model.
Experience in writing SQL statements for relational database management systems like SQL and Query SQLKnowledge of SDCLKnowledge of Agile developmentAbility to quickly learn new applications, processes, and proceduresAnalytical skills, attention to detail, troubleshooting skills and problem solving skillsAbility to map data from one core system to another support conversion related activitiesAbility to effectively conduct meetings, requirement gathering sessions and presentationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Provide Technical Assistance Software Development Software Development Life Cycle Systems Design Systems Analysis Requirements Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
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