Digital Product Owner: Jira/Atlassian
Salary:
$77,000.
00 - $92,000.
00 AnnuallyLocation :
Columbus, OHJob Type:
Full-TimeRemote Employment:
Flexible/HybridJob Number:
2023725Department:
Technology InfrastructureOpening Date:
07/24/2023Summary ABOUT FRANKLIN COUNTY DATA CENTER (FCDC)Our Data Center name doesn't tell the whole story.
FCDC is a team of 90
people (up from 40 in 2019) providing a full stack of IT services to Franklin County agencies, who in turn support the 2.
5M
residents of Ohio's most dynamic economy and diverse community.
We deliver networks, server and cloud infrastructure, collaboration systems, live support, digital services development, tech procurement, security, and more.
Though we're proudly part of local government - like Leslie Knope - our culture is not what you might expect.
We actually think and act like a private IT services firm.
ABOUT THE GX FOUNDRYIf you're our new Jira / Atlassian Product Owner, you'll join the GX Foundry - Franklin County's first digital services team.
We're dedicated to building great Government Experiences (GX) for staff and the public.
OUR GOAL:
Help Franklin County teams build trust in their intentions and enable efficient and humane digital delivery of their services.
OUR WORK:
Design, build, buy, and manage digital platforms that enhance services for County colleagues and residents, one human-centered experience at a time.
OUR PEOPLE:
We're scrappy, inventive digital makers.
We don't tinker in an ivory tower or mass produce parts in a faceless factory - we craft code and compassionate processes in collaboration with real users.
Essential Duties and Responsibilities WHAT WOULD I WORK ON?We've been using Jira Service Management and Confluence for 3 years, and Jira Work Management for several months (all Cloud Premium editions), but our deployment is bare bones.
We want you to take us to the next level.
We anticipate work spreading across a few phases:
(1) Exploration and AdjustmentYou'll explore what we've done with Jira / Confluence so far and recommend changes to boost our service effectiveness.
You'll also get us started with Jira forms processing and workflows for a few IT service use cases.
(2) Tackle Asset ManagementNext, you'll add a new dimension to our Jira environment:
asset management.
Work closely with our IT service teams to develop unique object schemas and figure out how to reliably pull assets from our various scanning tools.
(3) Expand Jira to Multiple CustomersWe've got customers lined up, ready to join our enterprise Jira environment.
As a Product Owner you'll grow the user base and cover lots of new use-cases via process mapping and Jira solution development.
After these 3 phases, the sky's the limit.
We think Jira will take off across the County as more users get a great experience - via your efforts.
Qualifications QUALIFICATIONS SUMMARY> At least a couple years of experience in digital Product Ownership or equivalent ownership of major software platforms in collaboration with users and business leaders> Software BA experience (analysis, documentation, process design)> At least some UX ability (journey mapping, user personas, surveys)> CSPO certification and Scrum/Kanban experience a plus> Moderate software development and scripting abilities, in line with low-code / no-code platforms> Provable communication prowess and user delight with your work> Growth mindset Supplemental Information WHO ARE WE SEEKING? YOU ARE> EntrepreneurialWe're just getting started expanding our Jira services, and we anticipate lots more use cases will emerge.
We need a Product Owner unafraid to identify and grab new opportunities and take direct responsibility for making huge public service impacts.
> Analytical and InventiveYou can confidently take complex or ambiguous requests, combine them with data, logic, and intuition to design and build digital solutions that solve business challenges even the users may not have recognized.
> OrganizedYou can take fuzzy project goals and bring them into sharp focus.
You instinctively gather tasks into visual models to communicate status and accomplishmentperhaps using Lean, Agile, Scrum, or Kanban.
> Detail-OrientedYou happily bring careful attention to the construction of features, functions, workflows, and user documentation, with intuitive awareness of how small changes broadly impact user experience.
> ScrappyYou know taking charge and making things happen is better than waiting for direction, even if you make a mistake.
Jumping in and getting things moving is half the fun and helps clarify ambiguous situations by promoting active participation over passive observation.
WHY JOIN FCDC?WORK / LIFE BALANCE> Tech work can be stressful, but we balance that with flexible schedules, comp time, and 40-hour weeks, not insane hours.
> We're a hybrid office with mixed on-prem and remote work, allowing both collaboration time and focused work from home.
> We ensure your vacations are really vacations - no calls or emails or other interruptions while you're recharging.
EXTENSIVE BENEFITS> Our healthcare plans are superior to what you'll find in the corporate sector.
In short, we get more care for less money.
> Retirement benefits are provided via OPERS with unparalleled contribution and matching rates.
(Additional deferred comp available.
)> Our generous sick time benefits are separate from vacation time and can be used for medical appointments, too.
> We offer 6 weeks paid leave for new parents or other Family Medical Leave (FMLA) needs (after 1 year of service).
CAREER DEVELOPMENT> We invest in your professional development with instructor-led training, conferences, certifications, a self-paced training library, and tuition reimbursement options.
> Our digital services make an impact.
Your work will support 5,000
Franklin County employees providing vital public services to 2.
5 million people across central Ohio.
> You'll build an impressive resume for your next opportunity as you work on career-defining projects using the best IT industry solutions on the market.
A SERIOUSLY GREAT CULTURE> This is your chance to join a growing team of creative designers and developers that are smart, entrepreneurial, supportive, and fun.
Everyone says it.
But we mean it.
> We only hire smart people with a growth mindset and a desire to learn new things - especially from one another.
No jerks.
> We have all the tools we need to be successful.
We spend millions on top-tier infrastructure and contemporary software, with active support to upgrade and expand when needed.
OUR HIRING PROCESS> We review resumes and conduct initial informal calls with candidates that may be a fit; the calls> We invite selected candidates to a first interview about technical skills, project work, and other experience; it's a panel format including staff and parallel managers> We invite finalists to a second interview that expands on themes from the first interview (also a panel format)> We want to identify our preferred candidates in July - August and formally hire in September - October, but every role is vital to our success, so we'll take extra time if neededNOTE:
Employment contingent on background checks and drug testingFranklin County Data Center offers a complete benefits package to full-time employees including; health care, dental care, life insurance, long and short term disability insurance, holidays, vacation, sick leave, deferred compensation plans, transportation and credit union.
To learn more details, visit our Recommended Skills Agile Methodology Asset Management Attention To Detail Certified Scrum Product Owner Computing Platforms Confluence Estimated Salary: $20 to $28 per hour based on qualifications.
$77,000.
00 - $92,000.
00 AnnuallyLocation :
Columbus, OHJob Type:
Full-TimeRemote Employment:
Flexible/HybridJob Number:
2023725Department:
Technology InfrastructureOpening Date:
07/24/2023Summary ABOUT FRANKLIN COUNTY DATA CENTER (FCDC)Our Data Center name doesn't tell the whole story.
FCDC is a team of 90
people (up from 40 in 2019) providing a full stack of IT services to Franklin County agencies, who in turn support the 2.
5M
residents of Ohio's most dynamic economy and diverse community.
We deliver networks, server and cloud infrastructure, collaboration systems, live support, digital services development, tech procurement, security, and more.
Though we're proudly part of local government - like Leslie Knope - our culture is not what you might expect.
We actually think and act like a private IT services firm.
ABOUT THE GX FOUNDRYIf you're our new Jira / Atlassian Product Owner, you'll join the GX Foundry - Franklin County's first digital services team.
We're dedicated to building great Government Experiences (GX) for staff and the public.
OUR GOAL:
Help Franklin County teams build trust in their intentions and enable efficient and humane digital delivery of their services.
OUR WORK:
Design, build, buy, and manage digital platforms that enhance services for County colleagues and residents, one human-centered experience at a time.
OUR PEOPLE:
We're scrappy, inventive digital makers.
We don't tinker in an ivory tower or mass produce parts in a faceless factory - we craft code and compassionate processes in collaboration with real users.
Essential Duties and Responsibilities WHAT WOULD I WORK ON?We've been using Jira Service Management and Confluence for 3 years, and Jira Work Management for several months (all Cloud Premium editions), but our deployment is bare bones.
We want you to take us to the next level.
We anticipate work spreading across a few phases:
(1) Exploration and AdjustmentYou'll explore what we've done with Jira / Confluence so far and recommend changes to boost our service effectiveness.
You'll also get us started with Jira forms processing and workflows for a few IT service use cases.
(2) Tackle Asset ManagementNext, you'll add a new dimension to our Jira environment:
asset management.
Work closely with our IT service teams to develop unique object schemas and figure out how to reliably pull assets from our various scanning tools.
(3) Expand Jira to Multiple CustomersWe've got customers lined up, ready to join our enterprise Jira environment.
As a Product Owner you'll grow the user base and cover lots of new use-cases via process mapping and Jira solution development.
After these 3 phases, the sky's the limit.
We think Jira will take off across the County as more users get a great experience - via your efforts.
Qualifications QUALIFICATIONS SUMMARY> At least a couple years of experience in digital Product Ownership or equivalent ownership of major software platforms in collaboration with users and business leaders> Software BA experience (analysis, documentation, process design)> At least some UX ability (journey mapping, user personas, surveys)> CSPO certification and Scrum/Kanban experience a plus> Moderate software development and scripting abilities, in line with low-code / no-code platforms> Provable communication prowess and user delight with your work> Growth mindset Supplemental Information WHO ARE WE SEEKING? YOU ARE> EntrepreneurialWe're just getting started expanding our Jira services, and we anticipate lots more use cases will emerge.
We need a Product Owner unafraid to identify and grab new opportunities and take direct responsibility for making huge public service impacts.
> Analytical and InventiveYou can confidently take complex or ambiguous requests, combine them with data, logic, and intuition to design and build digital solutions that solve business challenges even the users may not have recognized.
> OrganizedYou can take fuzzy project goals and bring them into sharp focus.
You instinctively gather tasks into visual models to communicate status and accomplishmentperhaps using Lean, Agile, Scrum, or Kanban.
> Detail-OrientedYou happily bring careful attention to the construction of features, functions, workflows, and user documentation, with intuitive awareness of how small changes broadly impact user experience.
> ScrappyYou know taking charge and making things happen is better than waiting for direction, even if you make a mistake.
Jumping in and getting things moving is half the fun and helps clarify ambiguous situations by promoting active participation over passive observation.
WHY JOIN FCDC?WORK / LIFE BALANCE> Tech work can be stressful, but we balance that with flexible schedules, comp time, and 40-hour weeks, not insane hours.
> We're a hybrid office with mixed on-prem and remote work, allowing both collaboration time and focused work from home.
> We ensure your vacations are really vacations - no calls or emails or other interruptions while you're recharging.
EXTENSIVE BENEFITS> Our healthcare plans are superior to what you'll find in the corporate sector.
In short, we get more care for less money.
> Retirement benefits are provided via OPERS with unparalleled contribution and matching rates.
(Additional deferred comp available.
)> Our generous sick time benefits are separate from vacation time and can be used for medical appointments, too.
> We offer 6 weeks paid leave for new parents or other Family Medical Leave (FMLA) needs (after 1 year of service).
CAREER DEVELOPMENT> We invest in your professional development with instructor-led training, conferences, certifications, a self-paced training library, and tuition reimbursement options.
> Our digital services make an impact.
Your work will support 5,000
Franklin County employees providing vital public services to 2.
5 million people across central Ohio.
> You'll build an impressive resume for your next opportunity as you work on career-defining projects using the best IT industry solutions on the market.
A SERIOUSLY GREAT CULTURE> This is your chance to join a growing team of creative designers and developers that are smart, entrepreneurial, supportive, and fun.
Everyone says it.
But we mean it.
> We only hire smart people with a growth mindset and a desire to learn new things - especially from one another.
No jerks.
> We have all the tools we need to be successful.
We spend millions on top-tier infrastructure and contemporary software, with active support to upgrade and expand when needed.
OUR HIRING PROCESS> We review resumes and conduct initial informal calls with candidates that may be a fit; the calls> We invite selected candidates to a first interview about technical skills, project work, and other experience; it's a panel format including staff and parallel managers> We invite finalists to a second interview that expands on themes from the first interview (also a panel format)> We want to identify our preferred candidates in July - August and formally hire in September - October, but every role is vital to our success, so we'll take extra time if neededNOTE:
Employment contingent on background checks and drug testingFranklin County Data Center offers a complete benefits package to full-time employees including; health care, dental care, life insurance, long and short term disability insurance, holidays, vacation, sick leave, deferred compensation plans, transportation and credit union.
To learn more details, visit our Recommended Skills Agile Methodology Asset Management Attention To Detail Certified Scrum Product Owner Computing Platforms Confluence Estimated Salary: $20 to $28 per hour based on qualifications.
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