Help Desk Technician
The Supreme Court of Ohio is seeking an experienced professional to fill the position of Help Desk Technician within the Office of Information Technology.
The successful candidate will provide specialized and technical assistance and support for Court staff, justices, and other users of the Court's information systems including staffing the Court's help desk, trouble-shooting technical problems over the phone or in person, when necessary, and providing training for users in desktop or network applications.
What's in it for you:
The State of Ohio offers an excellent benefits package which includes extensive medical, dental, and vision insurance, 11 paid holidays, at least a 14% employer contribution into your OPERS pension plan, employee tuition reimbursement and much more! To view all that's in it for you, please visit Total Rewards.
What you will do:
oSupport user functions including troubleshooting and resolving end user technology issues.
oPerform setup of new user profiles and ensure network connectivity.
Provide hands-on training for hardware and software applications.
Responsible for resetting passwords, assisting users with remote access and VPN connections, including installing certificates, configuring software, and troubleshooting issues.
oManage desktop and equipment including the creation, deployment, and maintenance of desktop/laptop images using enterprise desktop imaging software.
Install software; prepare, and install computers, monitors, printers, telephones, and other peripherals into user areas.
oTroubleshoot and repair computer and printer hardware and software problems.
oResponsible for maintaining current inventory of computer hardware and software, printers, and other IT equipment with use of automated inventory tools.
Maintain current knowledge on new desktop software versions and features through research and testing.
Coordinate salvage preparation and disposal of equipment.
oMaintain Microsoft Office 365 user accounts, computer accounts, cell phones, data cards, and loaner equipment pools.
oNetworking support including assisting with wired and wireless network connectivity, including connecting cables, configuring operating system settings, and troubleshooting connectivity problems.
oProvide A/V Support and other technology support for the meetings and events at the Court and other designated locations, including setting up laptops, projectors, televisions, and sound systems for meetings.
Provide support for conference calling, video conference, and web-based conferencing technologies.
Also, responsible for providing occasional afterhours support for scheduled events.
oEscalate issues to appropriate subject matter experts and follow up.
Document problems and solutions in ticketing system and develop knowledgebase articles, FAQs, and other training materials.
Qualifications What we're looking for oAn Associate degree in computer science, Information Technology, or related computer field, and at least one year of related experience supporting multiple end user workstations in a networked environment.
Bachelor's degree preferred.
oThough infrequent, ability to work occasional non-standard hours including weekends is necessary.
oCertifications in one or more of the following disciplines are preferred:
Microsoft certifications in desktop configuration/administration, server configuration/administration, etc.
A+, Network+, or similar program.
oExperience with Microsoft Office 365 a plus.
oThe ability to interact and effectively communicate with supervisor, co-workers, judges, justices, attorneys and/or the public.
oStrong writing skills and the ability to construct, complete and concise sentences using proper grammar, punctuation, and spelling.
oThe ability to read, write and speak English fluently.
Special Requirements:
This position is regularly exposed to sensitive information and the incumbent is expected to keep any such information strictly confidential.
This position requires the incumbent to be able to lift 50 pounds and is required to stand, walk, use hands to handle equipment, stoop, kneel, crouch and crawl.
Recommended Skills Customer Service Technical Support Upgrade Computer Hardware Provide Software Troubleshooting Problem Solving Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will provide specialized and technical assistance and support for Court staff, justices, and other users of the Court's information systems including staffing the Court's help desk, trouble-shooting technical problems over the phone or in person, when necessary, and providing training for users in desktop or network applications.
What's in it for you:
The State of Ohio offers an excellent benefits package which includes extensive medical, dental, and vision insurance, 11 paid holidays, at least a 14% employer contribution into your OPERS pension plan, employee tuition reimbursement and much more! To view all that's in it for you, please visit Total Rewards.
What you will do:
oSupport user functions including troubleshooting and resolving end user technology issues.
oPerform setup of new user profiles and ensure network connectivity.
Provide hands-on training for hardware and software applications.
Responsible for resetting passwords, assisting users with remote access and VPN connections, including installing certificates, configuring software, and troubleshooting issues.
oManage desktop and equipment including the creation, deployment, and maintenance of desktop/laptop images using enterprise desktop imaging software.
Install software; prepare, and install computers, monitors, printers, telephones, and other peripherals into user areas.
oTroubleshoot and repair computer and printer hardware and software problems.
oResponsible for maintaining current inventory of computer hardware and software, printers, and other IT equipment with use of automated inventory tools.
Maintain current knowledge on new desktop software versions and features through research and testing.
Coordinate salvage preparation and disposal of equipment.
oMaintain Microsoft Office 365 user accounts, computer accounts, cell phones, data cards, and loaner equipment pools.
oNetworking support including assisting with wired and wireless network connectivity, including connecting cables, configuring operating system settings, and troubleshooting connectivity problems.
oProvide A/V Support and other technology support for the meetings and events at the Court and other designated locations, including setting up laptops, projectors, televisions, and sound systems for meetings.
Provide support for conference calling, video conference, and web-based conferencing technologies.
Also, responsible for providing occasional afterhours support for scheduled events.
oEscalate issues to appropriate subject matter experts and follow up.
Document problems and solutions in ticketing system and develop knowledgebase articles, FAQs, and other training materials.
Qualifications What we're looking for oAn Associate degree in computer science, Information Technology, or related computer field, and at least one year of related experience supporting multiple end user workstations in a networked environment.
Bachelor's degree preferred.
oThough infrequent, ability to work occasional non-standard hours including weekends is necessary.
oCertifications in one or more of the following disciplines are preferred:
Microsoft certifications in desktop configuration/administration, server configuration/administration, etc.
A+, Network+, or similar program.
oExperience with Microsoft Office 365 a plus.
oThe ability to interact and effectively communicate with supervisor, co-workers, judges, justices, attorneys and/or the public.
oStrong writing skills and the ability to construct, complete and concise sentences using proper grammar, punctuation, and spelling.
oThe ability to read, write and speak English fluently.
Special Requirements:
This position is regularly exposed to sensitive information and the incumbent is expected to keep any such information strictly confidential.
This position requires the incumbent to be able to lift 50 pounds and is required to stand, walk, use hands to handle equipment, stoop, kneel, crouch and crawl.
Recommended Skills Customer Service Technical Support Upgrade Computer Hardware Provide Software Troubleshooting Problem Solving Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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