College Intern - Information Technology/PC Support
About Us Who We Are:
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
We support each other by embracing diversity, equity, and inclusion.
We recognize the strengths, abilities, and uniqueness of all staff.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
What You'll Do Ohio Department of Public Safety - Information Technology Department Report in location:
1970 West Broad Street, Columbus, Ohio 43223 Work Days and hours would vary between Monday - Friday 8:
00 am - 5:
00 pm depending on student's schedule This position is year-round, working up to a maximum of 20 hours a week (or less).
Major/field of study should be in Information Technology Job duties:
Password Resets - Helping users get logged back into their computers via:
password help resets general troubleshooting Imaging - Following steps, for each appropriate division, on how to build a desktop/laptop computer through the imaging processing, including:
unboxing connecting to workbench running through setup on computer pulling appropriate image from Microsoft Endpoint Configuration Manager (MECM) adding user info and Active Directory (AD)/Organization Unit (OU) information labeling and distribution Onboarding - Providing new equipment to a user from start to finish:
following the appropriate checklist talking with supervisor coordinating with Accounts Management and Email Group (AMMG) for access setting time to meet with user helping user to get logged into all of their accounts (computer, Ohio ID, Multifactor Authentication, Virtual Private Network (VPN), etc.
) assigning appropriate software and printers ensuring customer is able to work Help Desk Calls - answering phone creating ServiceNow ticket troubleshooting and assisting as able escalating ticket to appropriate group if needed General Troubleshooting - User issues software downloads printer set ups moving of users other scenarios which may occur Qualifications Employment Requirements (all must be verified upon hire) To be eligible for an internship opportunity at the Ohio Department of Public Safety, an applicant must:
o Be currently enrolled in an accredited college/university.
o Be in good standing with the college/university.
o Have a minimum grade point average of 2.
0.
o Be enrolled in at least one course.
o Be pursuing a degree or finishing a degree.
Recommended Skills Help Desk Imaging Labeling Multi Factor Authentication Printing And Screen Printing Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
We support each other by embracing diversity, equity, and inclusion.
We recognize the strengths, abilities, and uniqueness of all staff.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
What You'll Do Ohio Department of Public Safety - Information Technology Department Report in location:
1970 West Broad Street, Columbus, Ohio 43223 Work Days and hours would vary between Monday - Friday 8:
00 am - 5:
00 pm depending on student's schedule This position is year-round, working up to a maximum of 20 hours a week (or less).
Major/field of study should be in Information Technology Job duties:
Password Resets - Helping users get logged back into their computers via:
password help resets general troubleshooting Imaging - Following steps, for each appropriate division, on how to build a desktop/laptop computer through the imaging processing, including:
unboxing connecting to workbench running through setup on computer pulling appropriate image from Microsoft Endpoint Configuration Manager (MECM) adding user info and Active Directory (AD)/Organization Unit (OU) information labeling and distribution Onboarding - Providing new equipment to a user from start to finish:
following the appropriate checklist talking with supervisor coordinating with Accounts Management and Email Group (AMMG) for access setting time to meet with user helping user to get logged into all of their accounts (computer, Ohio ID, Multifactor Authentication, Virtual Private Network (VPN), etc.
) assigning appropriate software and printers ensuring customer is able to work Help Desk Calls - answering phone creating ServiceNow ticket troubleshooting and assisting as able escalating ticket to appropriate group if needed General Troubleshooting - User issues software downloads printer set ups moving of users other scenarios which may occur Qualifications Employment Requirements (all must be verified upon hire) To be eligible for an internship opportunity at the Ohio Department of Public Safety, an applicant must:
o Be currently enrolled in an accredited college/university.
o Be in good standing with the college/university.
o Have a minimum grade point average of 2.
0.
o Be enrolled in at least one course.
o Be pursuing a degree or finishing a degree.
Recommended Skills Help Desk Imaging Labeling Multi Factor Authentication Printing And Screen Printing Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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