Customer Experience Representative - Remote - 3:30p-12a - 10% shift diff
Columbus, OH Columbus, OH Full-time Full-time $15.
75 an hour $15.
75 an hour 6 days ago 6 days ago 6 days ago This is a great opportunity for an professional Customer Service Representative to be part of our very collaborative and multicultural team.
We love cross-skilling products, so you will collaborate and work side by side with multiple teams within Tenerity.
You will be working alongside other like-minded people to ensure our clients customers receive the best customer service.
10% Shift Differential Job Purposes:
The Customer Service Representative performs a variety of tasks including, but not limited to responding to incoming telephone calls or emails by answering customer inquiries and assisting with various consumer and protection membership products.
The Customer Care Specialist must be able to organize, access, read and comprehend product information on the computer terminal and phone calls, and proactively resolve and support the needs of every customer inquiry.
Responsibilities:
Provide an exceptional customer service experience to members by handling and responding to incoming customer service calls, over the phone sales and other miscellaneous services in a caring and timely manner.
Service customer by using available resources Manage and resolve customer complaints Provide customers with product and service information Update existing customer information in all applicable tools Identify and escalate issues Route calls to appropriate resource if necessary Document all call information according to standard operating procedures Retain customers when calling in to discontinue service Other duties as assigned Requirements:
Demonstrated superior customer service skills that are logical and consistent Previous sales experience Excellent verbal and written communication skills Good decision-making skills Use problem solving skills to effectively resolve complaints Excellent computer skills Ability to multi-task Ability to work independently and adapt well to change Ability to navigate through multiple systems Ability to build rapport with customers and make connections Ability to work under pressure and experience of working in a customer focused role High attention to detail A great team player with the ability to build good relationships with key stakeholders Job Type:
Full-time Pay:
$15.
75 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Evening shift Night shift Weekly day range:
Every weekend Work setting:
Call center Hybrid remote Office Ability to commute/relocate:
Columbus, OH 43231:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to take a criminal background screen? Most misdemeanors may be ok.
Are you willing to take a drug screen? Medical marijuana cards are not accepted Are you willing to demonstrate your computer skills and read a script? Are you able to work on Saturdays and or Sundays? Are you able to work the following shifts:
3:
30pm - 12am? Education:
High school or equivalent (Required)
Experience:
Call / Contact Center:
1 year (Required) Customer service:
1 year (Required) Language:
English (Required) Work Location:
Hybrid remote in Columbus, OH 43231.
Estimated Salary: $20 to $28 per hour based on qualifications.
75 an hour $15.
75 an hour 6 days ago 6 days ago 6 days ago This is a great opportunity for an professional Customer Service Representative to be part of our very collaborative and multicultural team.
We love cross-skilling products, so you will collaborate and work side by side with multiple teams within Tenerity.
You will be working alongside other like-minded people to ensure our clients customers receive the best customer service.
10% Shift Differential Job Purposes:
The Customer Service Representative performs a variety of tasks including, but not limited to responding to incoming telephone calls or emails by answering customer inquiries and assisting with various consumer and protection membership products.
The Customer Care Specialist must be able to organize, access, read and comprehend product information on the computer terminal and phone calls, and proactively resolve and support the needs of every customer inquiry.
Responsibilities:
Provide an exceptional customer service experience to members by handling and responding to incoming customer service calls, over the phone sales and other miscellaneous services in a caring and timely manner.
Service customer by using available resources Manage and resolve customer complaints Provide customers with product and service information Update existing customer information in all applicable tools Identify and escalate issues Route calls to appropriate resource if necessary Document all call information according to standard operating procedures Retain customers when calling in to discontinue service Other duties as assigned Requirements:
Demonstrated superior customer service skills that are logical and consistent Previous sales experience Excellent verbal and written communication skills Good decision-making skills Use problem solving skills to effectively resolve complaints Excellent computer skills Ability to multi-task Ability to work independently and adapt well to change Ability to navigate through multiple systems Ability to build rapport with customers and make connections Ability to work under pressure and experience of working in a customer focused role High attention to detail A great team player with the ability to build good relationships with key stakeholders Job Type:
Full-time Pay:
$15.
75 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Evening shift Night shift Weekly day range:
Every weekend Work setting:
Call center Hybrid remote Office Ability to commute/relocate:
Columbus, OH 43231:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to take a criminal background screen? Most misdemeanors may be ok.
Are you willing to take a drug screen? Medical marijuana cards are not accepted Are you willing to demonstrate your computer skills and read a script? Are you able to work on Saturdays and or Sundays? Are you able to work the following shifts:
3:
30pm - 12am? Education:
High school or equivalent (Required)
Experience:
Call / Contact Center:
1 year (Required) Customer service:
1 year (Required) Language:
English (Required) Work Location:
Hybrid remote in Columbus, OH 43231.
Estimated Salary: $20 to $28 per hour based on qualifications.
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