ASSOCIATE CONSULTANT
Job Description (Posting).
MESSAGING SERVICES O365 - MESSAGING SERVICES (1.
) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(2.
) To provide support for on call escalations orL3 level support and doing incident and problem management (3.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
(4.
) To adhere to quality standards, regulatory requirements and company policies (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Recommended Skills Bid Management Information Technology Consulting Presales Offshoring Managed Services Business Transformation Estimated Salary: $20 to $28 per hour based on qualifications.
MESSAGING SERVICES O365 - MESSAGING SERVICES (1.
) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(2.
) To provide support for on call escalations orL3 level support and doing incident and problem management (3.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
(4.
) To adhere to quality standards, regulatory requirements and company policies (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Recommended Skills Bid Management Information Technology Consulting Presales Offshoring Managed Services Business Transformation Estimated Salary: $20 to $28 per hour based on qualifications.
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