Help Desk Technician
3.
3 Columbus, OH Columbus, OH Full-time Full-time From $17 an hour From $17 an hour 4 days ago 4 days ago 4 days ago Company Description:
We are a leading scheduling software company located in Columbus, Ohio, that provides innovative solutions to businesses across various industries.
Our cutting-edge software simplifies and streamlines appointment scheduling, resource management, and customer engagement.
As we continue to grow and expand our customer base, we are seeking a highly motivated and customer-focused Software Support Technician to join our dynamic team.
Job Overview:
As a Software Support Technician, you will be based at our headquarters in Columbus, Ohio, and you will be the first point of contact for our valued customers seeking technical assistance with our scheduling software.
No previous experience is required, but a high school diploma is necessary.
You will play a crucial role in ensuring customer satisfaction by addressing their inquiries, troubleshooting technical issues, and providing prompt and effective solutions.
Your strong communication skills and passion for technology will be essential in delivering exceptional support and maintaining a positive relationship with our customers.
Responsibilities:
Input accurate and detailed information into support tickets to document customer inquiries and reported issues.
Provide excellent customer support via various channels such as email, chat, and phone, exhibiting professionalism and empathy in all interactions.
Diagnose and resolve basic software-related issues reported by customers, offering step-by-step guidance and timely solutions.
Escalate complex technical issues to the appropriate teams and follow up with customers to ensure timely resolution.
Keep track of escalated issues and communicate updates to customers proactively.
Collaborate with the software development team to provide insights into recurring issues and contribute to ongoing product improvement.
Document support cases and maintain a comprehensive knowledge base to facilitate efficient issue resolution and improve the overall support process.
Assist customers with software installations, updates, and general usage inquiries.
Keep up-to-date with the latest product features and enhancements to provide accurate and relevant information to customers.
Proactively identify potential software issues and communicate them to the development team to ensure quick resolution.
Engage in continuous learning and professional development to stay current with evolving technologies and industry best practices.
Requirements:
High school diploma or equivalent.
Strong technical aptitude and a passion for technology.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Customer-centric mindset and a genuine desire to provide exceptional customer service.
Detail-oriented with excellent organizational and time management skills.
Ability to work independently as well as collaborate effectively within a team-oriented environment.
Location:
This position is based at our headquarters in Columbus, Ohio.
How to Apply:
Even if you have no Help Desk experience, but feel like you'll fit the role, you're still encouraged to apply! If you are a tech enthusiast with a high school diploma, we encourage you to apply! Please submit your updated resume highlighting your relevant skills and interest in the role.
Join our team and be part of an innovative company that is transforming the way businesses manage their scheduling and appointments! Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday Weekdays Ability to commute/relocate:
Columbus, OH 43235:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person We are a leading scheduling software company located in Columbus, Ohio, that provides innovative solutions to businesses across various industries.
Our cutting-edge software simplifies and streamlines appointment scheduling, resource management, and customer engagement.
As we continue to grow and expand our customer base, we are seeking a highly motivated and customer-focused Software Support Technician to join our dynamic team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Columbus, OH Columbus, OH Full-time Full-time From $17 an hour From $17 an hour 4 days ago 4 days ago 4 days ago Company Description:
We are a leading scheduling software company located in Columbus, Ohio, that provides innovative solutions to businesses across various industries.
Our cutting-edge software simplifies and streamlines appointment scheduling, resource management, and customer engagement.
As we continue to grow and expand our customer base, we are seeking a highly motivated and customer-focused Software Support Technician to join our dynamic team.
Job Overview:
As a Software Support Technician, you will be based at our headquarters in Columbus, Ohio, and you will be the first point of contact for our valued customers seeking technical assistance with our scheduling software.
No previous experience is required, but a high school diploma is necessary.
You will play a crucial role in ensuring customer satisfaction by addressing their inquiries, troubleshooting technical issues, and providing prompt and effective solutions.
Your strong communication skills and passion for technology will be essential in delivering exceptional support and maintaining a positive relationship with our customers.
Responsibilities:
Input accurate and detailed information into support tickets to document customer inquiries and reported issues.
Provide excellent customer support via various channels such as email, chat, and phone, exhibiting professionalism and empathy in all interactions.
Diagnose and resolve basic software-related issues reported by customers, offering step-by-step guidance and timely solutions.
Escalate complex technical issues to the appropriate teams and follow up with customers to ensure timely resolution.
Keep track of escalated issues and communicate updates to customers proactively.
Collaborate with the software development team to provide insights into recurring issues and contribute to ongoing product improvement.
Document support cases and maintain a comprehensive knowledge base to facilitate efficient issue resolution and improve the overall support process.
Assist customers with software installations, updates, and general usage inquiries.
Keep up-to-date with the latest product features and enhancements to provide accurate and relevant information to customers.
Proactively identify potential software issues and communicate them to the development team to ensure quick resolution.
Engage in continuous learning and professional development to stay current with evolving technologies and industry best practices.
Requirements:
High school diploma or equivalent.
Strong technical aptitude and a passion for technology.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Customer-centric mindset and a genuine desire to provide exceptional customer service.
Detail-oriented with excellent organizational and time management skills.
Ability to work independently as well as collaborate effectively within a team-oriented environment.
Location:
This position is based at our headquarters in Columbus, Ohio.
How to Apply:
Even if you have no Help Desk experience, but feel like you'll fit the role, you're still encouraged to apply! If you are a tech enthusiast with a high school diploma, we encourage you to apply! Please submit your updated resume highlighting your relevant skills and interest in the role.
Join our team and be part of an innovative company that is transforming the way businesses manage their scheduling and appointments! Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday Weekdays Ability to commute/relocate:
Columbus, OH 43235:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person We are a leading scheduling software company located in Columbus, Ohio, that provides innovative solutions to businesses across various industries.
Our cutting-edge software simplifies and streamlines appointment scheduling, resource management, and customer engagement.
As we continue to grow and expand our customer base, we are seeking a highly motivated and customer-focused Software Support Technician to join our dynamic team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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