Customer Service Assistant 2 (20014470) - HYBRID
3.
7 Columbus, OH Columbus, OH Full-time Full-time $20.
92 an hour $20.
92 an hour 12 hours ago 12 hours ago 12 hours ago Primary Location:
United States of America-OHIO-Franklin County-Columbus Work Locations:
VITAL STATISTICS 4200 Surface Road Columbus 43228 Organization:
Health Classified Indicator:
Classified Bargaining Unit / Exempt:
Bargaining Unit Schedule:
Full-time Work Hours:
8:
00 AM-5:
00 PM Compensation:
$20.
92 per hour Unposting Date:
Jan 19, 2024, 10:
59:
00 PM Primary Job Skill:
Operational and Administrative Support Technical Skills:
Data Entry, Customer Service, Administrative support/services Professional Skills:
Attention to Detail, Customer Focus, Verbal Communication, Confidentiality Agency Contact Name:
ODH Human Resources Agency Contact Information:
HR will contact individuals selected for an interview.
Customer Service Assistant 2 (20014470) - HYBRID (2400004M) Job Duties About Us:
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.
Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Ohio Department of Health supports a hybrid teleworking model.
This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs.
Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.
What You'll Do:
The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio.
We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records.
This job entails the following tasks:
Researches and determines action needed in resolving complex problems, questions and complaints pertaining to pending or finalized legal actions, the initial registration of vital events, and status of pending inquiry Provides technical assistance to electronic data users including local health departments, coroners, funeral homes and hospitals Reviews legal documents for completeness and accuracy, handles emergency requests and protects the privacy of confidential information of all Vital Statistics records Emails business partners and makes updates in the Integrated Public Health Information System/Electronic Death Registration System support site, as needed Prepares routine customer service letters and forms (e.
g.
, marriage/divorce searches, birth/death affidavits) What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans.
We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Ohio Public Employees Retirement System OPERS is the retirement system for State of Ohio employees.
The employee contributes 10% of their salary towards their retirement.
The employer contributes an amount equal to 14% of the employee's salary.
Visit the OPERS website for more information.
Deferred Compensation The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan.
Visit the Ohio Deferred Compensation website for more information.
ADA Statement Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug Free Workplace The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).
Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Qualifications 9 mos.
trg.
or 9 mos.
exp.
in office practices & procedures AND 9 mos.
trg.
or 9 mos.
exp.
in public relations or customer service that included techniques for handling difficult people AND 9 mos.
trg.
or 9 mos.
exp.
in typing, keyboarding, data entry or word processing AND 9 mos.
trg.
or 9 mos.
exp.
in operation of personal computer.
Or Equivalent of Minimum Qualifications for Employment noted above.
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
Associates or advanced degree in public relations or business Experience in handling difficult/angry callers Experience working with computer software (e.
g.
, Word, Excel) Experience providing written and electronic communications Experience handling a high volume of incoming calls Experience in handling confidential information All eligible applications shall be reviewed considering the following criteria:
qualifications, experience, education, and active disciplinary record.
Job Skills:
Operational and Administrative Support Technical Skills:
Data Entry, Customer Service, Operational and Administrative Support Professional Skills:
Attention to Detail, Customer Focus, Verbal Communication, Confidentiality Knowledge of (11a) Public Relations, (11b) Human Relations, (13a) Office Practices & Procedures (e.
g.
, answering complaint hotline phones, sorting complaint unit mail, tracking & responding to callers/complainants), (13b) Agency Policies & Procedures (e.
g.
, ODH & Bureau of Survey and Certification administrative & program policies & procedures; Complaint Unit policies & procedures), (14) Government Structure & Procedures (e.
g.
, state & federal regulations pertaining to long-term care and acute and continuing care providers and suppliers).
Skill in (25b) Word Processing (e.
g.
, Microsoft Office software), (29) Equipment Operations (e.
g.
, personal computer, telephone, scanner, fax/copier).
Ability to (30f) deal with problems involving several variables in familiar context, (30h) apply principles to solve practical, everyday problems, (32j) copy material accurately & recognize grammatical & spelling errors, (32l) maintain accurate records, (32o) originate routine business letters reflecting standard procedures, (33b) sort items into categories according to established methods, (33e) gather, collate & classify information about data, people or things, (34c) cooperate with co-workers on group projects, (34d) ANSWER ROUTINE TELEPHONE INQUIRIES FROM PUBLIC, (34f) handle sensitive inquiries from & contacts with officials & general public.
( ) Developed after employment.
ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.
Unless required by legislation, the selected candidate will begin at Pay Grade 28, Step 1 of the union (OCSEA) Pay Range Schedule ($20.
31 per hour), with an opportunity for pay increase after six months ($20.
85) of satisfactory performance and then a yearly raise thereafter.
APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the online TALEO System.
Paper applications will not be considered.
Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications.
Applicants are also encouraged to document any experience, education and/or training related to the job duties above.
An assessment of these criteria may be conducted to determine the applicants who are interviewed.
STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile.
Jobs you applied for will be listed.
The application status is shown to the right of the position title and application submission details.
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application.
Applicants will be required to submit an official transcript prior to receiving a formal offer of employment.
Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered official only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp.
Transcripts printed from the institution's website will not be accepted.
ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Background Check Information The final candidate selected for this position will be required to undergo a criminal background check.
Criminal convictions do not necessarily preclude an applicant from consideration for a position.
An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Columbus, OH Columbus, OH Full-time Full-time $20.
92 an hour $20.
92 an hour 12 hours ago 12 hours ago 12 hours ago Primary Location:
United States of America-OHIO-Franklin County-Columbus Work Locations:
VITAL STATISTICS 4200 Surface Road Columbus 43228 Organization:
Health Classified Indicator:
Classified Bargaining Unit / Exempt:
Bargaining Unit Schedule:
Full-time Work Hours:
8:
00 AM-5:
00 PM Compensation:
$20.
92 per hour Unposting Date:
Jan 19, 2024, 10:
59:
00 PM Primary Job Skill:
Operational and Administrative Support Technical Skills:
Data Entry, Customer Service, Administrative support/services Professional Skills:
Attention to Detail, Customer Focus, Verbal Communication, Confidentiality Agency Contact Name:
ODH Human Resources Agency Contact Information:
HR will contact individuals selected for an interview.
Customer Service Assistant 2 (20014470) - HYBRID (2400004M) Job Duties About Us:
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.
Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Ohio Department of Health supports a hybrid teleworking model.
This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs.
Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.
What You'll Do:
The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio.
We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records.
This job entails the following tasks:
Researches and determines action needed in resolving complex problems, questions and complaints pertaining to pending or finalized legal actions, the initial registration of vital events, and status of pending inquiry Provides technical assistance to electronic data users including local health departments, coroners, funeral homes and hospitals Reviews legal documents for completeness and accuracy, handles emergency requests and protects the privacy of confidential information of all Vital Statistics records Emails business partners and makes updates in the Integrated Public Health Information System/Electronic Death Registration System support site, as needed Prepares routine customer service letters and forms (e.
g.
, marriage/divorce searches, birth/death affidavits) What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans.
We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Ohio Public Employees Retirement System OPERS is the retirement system for State of Ohio employees.
The employee contributes 10% of their salary towards their retirement.
The employer contributes an amount equal to 14% of the employee's salary.
Visit the OPERS website for more information.
Deferred Compensation The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan.
Visit the Ohio Deferred Compensation website for more information.
ADA Statement Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities.
The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug Free Workplace The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).
Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Qualifications 9 mos.
trg.
or 9 mos.
exp.
in office practices & procedures AND 9 mos.
trg.
or 9 mos.
exp.
in public relations or customer service that included techniques for handling difficult people AND 9 mos.
trg.
or 9 mos.
exp.
in typing, keyboarding, data entry or word processing AND 9 mos.
trg.
or 9 mos.
exp.
in operation of personal computer.
Or Equivalent of Minimum Qualifications for Employment noted above.
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
Associates or advanced degree in public relations or business Experience in handling difficult/angry callers Experience working with computer software (e.
g.
, Word, Excel) Experience providing written and electronic communications Experience handling a high volume of incoming calls Experience in handling confidential information All eligible applications shall be reviewed considering the following criteria:
qualifications, experience, education, and active disciplinary record.
Job Skills:
Operational and Administrative Support Technical Skills:
Data Entry, Customer Service, Operational and Administrative Support Professional Skills:
Attention to Detail, Customer Focus, Verbal Communication, Confidentiality Knowledge of (11a) Public Relations, (11b) Human Relations, (13a) Office Practices & Procedures (e.
g.
, answering complaint hotline phones, sorting complaint unit mail, tracking & responding to callers/complainants), (13b) Agency Policies & Procedures (e.
g.
, ODH & Bureau of Survey and Certification administrative & program policies & procedures; Complaint Unit policies & procedures), (14) Government Structure & Procedures (e.
g.
, state & federal regulations pertaining to long-term care and acute and continuing care providers and suppliers).
Skill in (25b) Word Processing (e.
g.
, Microsoft Office software), (29) Equipment Operations (e.
g.
, personal computer, telephone, scanner, fax/copier).
Ability to (30f) deal with problems involving several variables in familiar context, (30h) apply principles to solve practical, everyday problems, (32j) copy material accurately & recognize grammatical & spelling errors, (32l) maintain accurate records, (32o) originate routine business letters reflecting standard procedures, (33b) sort items into categories according to established methods, (33e) gather, collate & classify information about data, people or things, (34c) cooperate with co-workers on group projects, (34d) ANSWER ROUTINE TELEPHONE INQUIRIES FROM PUBLIC, (34f) handle sensitive inquiries from & contacts with officials & general public.
( ) Developed after employment.
ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.
Unless required by legislation, the selected candidate will begin at Pay Grade 28, Step 1 of the union (OCSEA) Pay Range Schedule ($20.
31 per hour), with an opportunity for pay increase after six months ($20.
85) of satisfactory performance and then a yearly raise thereafter.
APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the online TALEO System.
Paper applications will not be considered.
Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications.
Applicants are also encouraged to document any experience, education and/or training related to the job duties above.
An assessment of these criteria may be conducted to determine the applicants who are interviewed.
STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile.
Jobs you applied for will be listed.
The application status is shown to the right of the position title and application submission details.
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application.
Applicants will be required to submit an official transcript prior to receiving a formal offer of employment.
Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered official only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp.
Transcripts printed from the institution's website will not be accepted.
ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Background Check Information The final candidate selected for this position will be required to undergo a criminal background check.
Criminal convictions do not necessarily preclude an applicant from consideration for a position.
An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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