Technical Manager, Material Damage - On Your Side Auto Repair Network - Vendor Mgmt
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!PLEASE READ:
This is a remote, On Your Side Auto Repair Network - MD Vendor Management positionThe ideal candidate will have the following:
Excellent time management, organizational and communication skills proficiency.
Strong MD technical knowledgeExceptional customer service skills supported by proven resultsAdjusters License preferredI-CAR Certification a plusJob Description SummaryDo you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you'd thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Technical Manager, you'll manage On Your Side Auto Repair Network (OYSARN) vendors within a geographic area and promote and provide outstanding customer serviceThis includes, monitoring and measuring shop performance improvement through re-inspections, reports, action plans, performance reviews, and other evaluation methodsYou'll also serve as the contact for customer complaints and satisfaction and as liaison to claims leadership for shop performance issues, claims and service results, and overall OYSARN claims performanceIn addition, you'll manage customer complaints and/or satisfaction, expense control and supporting cross functional and cross claims specialty coordinationJob DescriptionKey
Responsibilities:
Serves as liaison for OYSARN vendor partners.
Responsible for shop relationship and contract management - includes performance reviews and performance management.
Promptly and effectively handles all assigned claims with little to no direction and oversightMakes decisions within delegated authority as outlined in company policies and proceduresAdheres to high standards of professional conduct consistent with the delivery of superior service.
Ensures adherence to state and local claims regulations.
Conducts open and/or closed file reviews and/or re-inspections on OYSARN claimsRe-inspections may be in person or virtually Identifies performance opportunities and file review results for Directors and claims leadershipProficiently documents and records file review skill set opportunities and results.
Prepares and submits Quarterly Shop Assessments as required.
Completes and/or assists in special projects as assignedAssists in technical audit reviews as requested.
Responsible for planning, organizing, and completing procedural audits as assigned.
Provides input to Director and other claims management regarding claims performanceSupports claims management in utilization of best claims practices.
Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunitiesAssists or prepares files for suit, trial, or subrogation(Property/MD/Casualty).
Assists in tabulating and analyzing results from claims technical file reviews.
Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers.
Handle customer service issues/complaints/quality of repair issues.
Completes training, compliance reviews to support corporate strategy or initiatives.
May be responsible for other responsibilities as assigned.
Reporting Relationships:
Reports to DirectorIndividual contributor role.
Typical Skills and Experiences:
Education:
Undergraduate degree or equivalent experienceSuccessful completion of required claims certification schools/courses preferred.
License/Certification/Designation:
State licensing where requiredSuccessful completion of required/applicable claims certification training/classesParticipation in technical insurance or industry coursework preferred (CPCU, ICAR, and ASE).
Experience:
Three to five years of personal lines property and/or casualty and/or material damage claims experience requiredExperience in technical claims preferred.
Knowledge, Abilities and Skills:
Confirmed knowledge of claims handling process including investigation, resolution, and settlement procedures, practices, and processesGeneral knowledge of insurance theory and practices, insurance contracts and their application, as well as specific claims practicesFamiliarity with claims systems and terminologyValidated ability to meet customer needs and provide outstanding service by advising customers of the claims process and ensuring a positive customer experienceStrong analytical skills and able to make independent decisions regarding claims file performanceDemonstrated problem solving skills including diagnosing and recommending solutionsDemonstrates strong but flexible standards and can be perceived as balanced based on the conflicting demands of the positionAbility to be flexible and handle assigned workloadsExcellent verbal and written communication skills used to interact with all levels of associatesProven ability to use a PC and related software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing Exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
Values:
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility:
Not Eligible (Exempt)Working Conditions:
Normal office environment or remote office environmentMay require ability to sit and operate telephone and personal computer for extended periodsRepresentatives may be required to operate an automobile and have a valid driver's license with a safe driving recordMust be willing to work irregular hours and to travel with possible overnight requirementsMust be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periodsAbility to work extended hours as required.
ADA:
The above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check:
Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
We currently anticipate accepting applications until 01/19/2024However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
BenefitsWe have an array of benefits to fit your needs, including:
medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and moreTo learn more about the benefits we offer,click here.
Nationwide is an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engagedNationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.
Sstates.
#claimsSmoke-Free Iowa Statement:
Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air ActSmoking is prohibited in all enclosed areas on or around company premises as well as company issued vehiclesThe company offers designated smoking areas in which smoking is permitted at each individual locationThe Act prohibits retaliation for reporting complaints or violationsFor more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information:
Notice of Employee Rights, Protections, and Obligations LS740 (ny.
gov) https:
//dol.
ny.
gov/system/files/documents/2022/02/ls740_1.
pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employmentIf a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
The national salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management :
$76,000.
00-$156,000.
00The expected starting salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management :
$84,000.
00 - $126,000.
00SummaryLocation:
Ohio; United States - RemoteType:
Full time Recommended Skills Analytical Assessments Auditing Communication Consulting Contract Management Estimated Salary: $20 to $28 per hour based on qualifications.
This is a remote, On Your Side Auto Repair Network - MD Vendor Management positionThe ideal candidate will have the following:
Excellent time management, organizational and communication skills proficiency.
Strong MD technical knowledgeExceptional customer service skills supported by proven resultsAdjusters License preferredI-CAR Certification a plusJob Description SummaryDo you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you'd thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Technical Manager, you'll manage On Your Side Auto Repair Network (OYSARN) vendors within a geographic area and promote and provide outstanding customer serviceThis includes, monitoring and measuring shop performance improvement through re-inspections, reports, action plans, performance reviews, and other evaluation methodsYou'll also serve as the contact for customer complaints and satisfaction and as liaison to claims leadership for shop performance issues, claims and service results, and overall OYSARN claims performanceIn addition, you'll manage customer complaints and/or satisfaction, expense control and supporting cross functional and cross claims specialty coordinationJob DescriptionKey
Responsibilities:
Serves as liaison for OYSARN vendor partners.
Responsible for shop relationship and contract management - includes performance reviews and performance management.
Promptly and effectively handles all assigned claims with little to no direction and oversightMakes decisions within delegated authority as outlined in company policies and proceduresAdheres to high standards of professional conduct consistent with the delivery of superior service.
Ensures adherence to state and local claims regulations.
Conducts open and/or closed file reviews and/or re-inspections on OYSARN claimsRe-inspections may be in person or virtually Identifies performance opportunities and file review results for Directors and claims leadershipProficiently documents and records file review skill set opportunities and results.
Prepares and submits Quarterly Shop Assessments as required.
Completes and/or assists in special projects as assignedAssists in technical audit reviews as requested.
Responsible for planning, organizing, and completing procedural audits as assigned.
Provides input to Director and other claims management regarding claims performanceSupports claims management in utilization of best claims practices.
Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunitiesAssists or prepares files for suit, trial, or subrogation(Property/MD/Casualty).
Assists in tabulating and analyzing results from claims technical file reviews.
Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers.
Handle customer service issues/complaints/quality of repair issues.
Completes training, compliance reviews to support corporate strategy or initiatives.
May be responsible for other responsibilities as assigned.
Reporting Relationships:
Reports to DirectorIndividual contributor role.
Typical Skills and Experiences:
Education:
Undergraduate degree or equivalent experienceSuccessful completion of required claims certification schools/courses preferred.
License/Certification/Designation:
State licensing where requiredSuccessful completion of required/applicable claims certification training/classesParticipation in technical insurance or industry coursework preferred (CPCU, ICAR, and ASE).
Experience:
Three to five years of personal lines property and/or casualty and/or material damage claims experience requiredExperience in technical claims preferred.
Knowledge, Abilities and Skills:
Confirmed knowledge of claims handling process including investigation, resolution, and settlement procedures, practices, and processesGeneral knowledge of insurance theory and practices, insurance contracts and their application, as well as specific claims practicesFamiliarity with claims systems and terminologyValidated ability to meet customer needs and provide outstanding service by advising customers of the claims process and ensuring a positive customer experienceStrong analytical skills and able to make independent decisions regarding claims file performanceDemonstrated problem solving skills including diagnosing and recommending solutionsDemonstrates strong but flexible standards and can be perceived as balanced based on the conflicting demands of the positionAbility to be flexible and handle assigned workloadsExcellent verbal and written communication skills used to interact with all levels of associatesProven ability to use a PC and related software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing Exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
Values:
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility:
Not Eligible (Exempt)Working Conditions:
Normal office environment or remote office environmentMay require ability to sit and operate telephone and personal computer for extended periodsRepresentatives may be required to operate an automobile and have a valid driver's license with a safe driving recordMust be willing to work irregular hours and to travel with possible overnight requirementsMust be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periodsAbility to work extended hours as required.
ADA:
The above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check:
Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
We currently anticipate accepting applications until 01/19/2024However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
BenefitsWe have an array of benefits to fit your needs, including:
medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and moreTo learn more about the benefits we offer,click here.
Nationwide is an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engagedNationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.
Sstates.
#claimsSmoke-Free Iowa Statement:
Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air ActSmoking is prohibited in all enclosed areas on or around company premises as well as company issued vehiclesThe company offers designated smoking areas in which smoking is permitted at each individual locationThe Act prohibits retaliation for reporting complaints or violationsFor more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information:
Notice of Employee Rights, Protections, and Obligations LS740 (ny.
gov) https:
//dol.
ny.
gov/system/files/documents/2022/02/ls740_1.
pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employmentIf a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
The national salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management :
$76,000.
00-$156,000.
00The expected starting salary range for Technical Manager, On Your Side Auto Repair Network - Vendor Management :
$84,000.
00 - $126,000.
00SummaryLocation:
Ohio; United States - RemoteType:
Full time Recommended Skills Analytical Assessments Auditing Communication Consulting Contract Management Estimated Salary: $20 to $28 per hour based on qualifications.
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