Call Center Customer Service Representative
4.
1 Columbus, OH Columbus, OH Part-time Part-time $19.
50 an hour $19.
50 an hour 22 hours ago 22 hours ago 22 hours ago Compensation Type:
Hourly Compensation:
$19.
50 Job Summary The Call Center Customer Service Representative in the College Telephone Information Center is expected to provide outstanding customer service by greeting callers, answering detailed questions related to student accounts, managing outside community inquiries, handling complaints, and solving complex student account issues.
The Call Center Customer Service Representative is expected to multi-task, manage multiple monitors and database systems while handling inquiries.
ESSENTIAL JOB FUNCTIONS Customer Service Answers questions related to (but not limited to):
Admissions information, financial aid, student accounting including payments, payment plans and referrals based on account status, schedule appointments for various departments/staff within the college, registration transactions, bookstore pricing and course textbook information, placement information/referrals to college testing, and a have a wide-breadth of general knowledge and information about the college.
Provides comprehensive high quality customer service, reception and accurate intake for all callers in a fast-paced environment.
Resolves customer, operational and administrative problems.
Resolves most issues on the spot and referring student to appropriate department for further assistance as necessary.
Perform the daily operations activities of Telephone Information Center.
Procedures include consistent verification of ID, verification of student electronic records, and verification of payment information.
Interprets and responds to student and general public inquiries regarding admissions, financial aid, registration and general college policies and procedures.
Administrative Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements.
Maintain confidentiality of student records and other information.
Assists in troubleshooting basic technology problems affecting callers.
Collaborates with and executes referrals to business partners throughout other college departments/personnel.
Assists in the collection of fees, recording financial transactions, and delivering financial deposits.
Assists with basic clerical work, data entry, and other academic support projects as directed.
Complies with all local, state, federal, and national regulations.
Diversity, Equity & Inclusion Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Additional Duties &
Responsibilities:
Maintains confidentiality of student records in accordance with FERPA guidelines as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
This individual may work overtime or offset hours as necessary and may need to work additional evenings/weekends on occasion MINIMUM EDUCATION AND EXPERIENCE REQUIRED High School Diploma or GED Three (3) years of experience working in a customer service/telephone representative or call center environment.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s) An appropriate combination of education, training, coursework and experience may qualify a candidate.
Schedule :
Training schedule:
10am-3pm M-F for the first 4-6 weeks, Training is in-person/on main campus.
Regular Work Schedule (past training) is remote - 10-2 or 12-4 or 1-5 (to be established by manager/employee).
Possible late Wednesdays until 7pm, occasional Saturdays from 9-12.
Full Time/Part Time:
Part time Union (If Applicable):
Scheduled Hours:
20 Additional Information In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process.
For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College.
Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home.
Please view your submitted applications by logging in and reviewing your status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Columbus, OH Columbus, OH Part-time Part-time $19.
50 an hour $19.
50 an hour 22 hours ago 22 hours ago 22 hours ago Compensation Type:
Hourly Compensation:
$19.
50 Job Summary The Call Center Customer Service Representative in the College Telephone Information Center is expected to provide outstanding customer service by greeting callers, answering detailed questions related to student accounts, managing outside community inquiries, handling complaints, and solving complex student account issues.
The Call Center Customer Service Representative is expected to multi-task, manage multiple monitors and database systems while handling inquiries.
ESSENTIAL JOB FUNCTIONS Customer Service Answers questions related to (but not limited to):
Admissions information, financial aid, student accounting including payments, payment plans and referrals based on account status, schedule appointments for various departments/staff within the college, registration transactions, bookstore pricing and course textbook information, placement information/referrals to college testing, and a have a wide-breadth of general knowledge and information about the college.
Provides comprehensive high quality customer service, reception and accurate intake for all callers in a fast-paced environment.
Resolves customer, operational and administrative problems.
Resolves most issues on the spot and referring student to appropriate department for further assistance as necessary.
Perform the daily operations activities of Telephone Information Center.
Procedures include consistent verification of ID, verification of student electronic records, and verification of payment information.
Interprets and responds to student and general public inquiries regarding admissions, financial aid, registration and general college policies and procedures.
Administrative Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements.
Maintain confidentiality of student records and other information.
Assists in troubleshooting basic technology problems affecting callers.
Collaborates with and executes referrals to business partners throughout other college departments/personnel.
Assists in the collection of fees, recording financial transactions, and delivering financial deposits.
Assists with basic clerical work, data entry, and other academic support projects as directed.
Complies with all local, state, federal, and national regulations.
Diversity, Equity & Inclusion Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Additional Duties &
Responsibilities:
Maintains confidentiality of student records in accordance with FERPA guidelines as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
This individual may work overtime or offset hours as necessary and may need to work additional evenings/weekends on occasion MINIMUM EDUCATION AND EXPERIENCE REQUIRED High School Diploma or GED Three (3) years of experience working in a customer service/telephone representative or call center environment.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s) An appropriate combination of education, training, coursework and experience may qualify a candidate.
Schedule :
Training schedule:
10am-3pm M-F for the first 4-6 weeks, Training is in-person/on main campus.
Regular Work Schedule (past training) is remote - 10-2 or 12-4 or 1-5 (to be established by manager/employee).
Possible late Wednesdays until 7pm, occasional Saturdays from 9-12.
Full Time/Part Time:
Part time Union (If Applicable):
Scheduled Hours:
20 Additional Information In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process.
For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College.
Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home.
Please view your submitted applications by logging in and reviewing your status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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