Service desk/ Call Center Support -Local to ohio
American Business Solutions inc American Business Solutions inc Columbus, OH Columbus, OH Contract Contract Estimated:
$37.
5K - $47.
5K a year Estimated:
$37.
5K - $47.
5K a year 14 hours ago 14 hours ago 14 hours ago Years of Relevant
Experience:
3
Years of Experience in Call Center Support 1 Year of experience in Help Desk technical Support Preferred Education:
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Have the ability to train and lead other team members and new team members on technical procedures and development Report Incident Management to the Management Team and escalate any discerning technical issues Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40
WPM, excellent time management Previous experience in training new associates or leading in a call center environment Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Job Type:
Contract Schedule:
8 hour shift Monday to Friday Location:
Columbus, OH (Required) Work Location:
Remote Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
5K - $47.
5K a year Estimated:
$37.
5K - $47.
5K a year 14 hours ago 14 hours ago 14 hours ago Years of Relevant
Experience:
3
Years of Experience in Call Center Support 1 Year of experience in Help Desk technical Support Preferred Education:
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Have the ability to train and lead other team members and new team members on technical procedures and development Report Incident Management to the Management Team and escalate any discerning technical issues Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40
WPM, excellent time management Previous experience in training new associates or leading in a call center environment Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Job Type:
Contract Schedule:
8 hour shift Monday to Friday Location:
Columbus, OH (Required) Work Location:
Remote Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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