Sr. Operations Data Analyst

Company Name:
Safelite AutoGlass
POWER UP YOUR CAREER with Safelite Group
Senior Operations Data Analyst
Safelite Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass
repair
and replacement
services
. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.
We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.
Right now, we're looking for a Senior Operations Data Analyst to join our team at our corporate offices in Columbus,
ohio
. The Senior Operations Analyst supports Operational Excellence and Total Net Conversion through the development, preparation and distribution of performance management tools throughout the organization. This individual will use financial modeling and analysis techniques to identify areas of improvement and to forecast financial impacts of business decisions. The role will also use exisiting customer data from web analytics platforms and other insights to analyze and forecast trends, impacts of changes on the processes and ways to enhance the customer experience. It will use analytics data to assess impact of digital advertising programs and recommend changes to maximize investments.
Responsibilities:
Performs data analyses, identifies and interprets meaningful data trends, assesses impact/opportunity and makes related recommendations to management.
Promotes cross-functional collaboration and communication by establishing and maintaining strong business partnerships with functional leaders and subject matter experts across the business.
Communicates key operational metrics to management in a timely and accurate fashion.
Builds models to predict optimal levels of technician staffing to maximize sales and profit.
Develops business cases and performs financial modeling techniques.
Performs audits to validate data and process integrity and identify opportunities for improvement.
Conducts process reviews of both field and contact center operations, identifies opportunities for improvement and the establishment of supporting best practices. Provides related recommendations to management that will drive improved performance.
Performs data analyses, identifies and interprets meaningful data trends, assesses impact/opportunity and makes related recommendations to management.
Promotes cross-functional collaboration and communication by establishing and maintaining strong business partnerships with functional leaders and subject matter experts across the business.
Communicates key operational metrics to management in a timely and accurate fashion.
Builds models to predict optimal levels of technician staffing to maximize sales and profit.
Develops business cases and performs financial modeling techniques.
Performs audits to validate data and process integrity and identify opportunities for improvement.
Conducts process reviews of both field and contact center operations, identifies opportunities for improvement and the establishment of supporting best practices. Provides related recommendations to management that will drive improved performance.
Develops a comprehensive understanding of Field and Contact Center Operations.
Uses web analysis techniques to maximize customer conversion through the web channel.
Develops model to measure utilization for all customer channels and makes recommendations to improve the customer experience.
Provides weekly, monthly, ad hoc and campaign-specific reporting in order to understand digital advertising performance & ROI, traffic patterns, site metrics, and optimization opportunities.
Analyzes the performance of multivariate testing campaigns to ensure that the right mix of information is present on our websites.
Handle incoming calls to discuss multi-segmented pricing issues with various areas of the organization.
Ad Hoc reporting as needed.

Requirements:
5 - 7 years of Finance, Operational Analysis, or related experience
Bachelor's degree required
Master's Degree preferred
Possesses strong financial acumen and statistical methods, web analytics, online advertising practices and trends.
Ability to interact and effectively communicate with senior executives and front line leadership
Expert skill level with Microsoft Excel and proficient with Microsoft Access
Basic HTML and Google Analytics
Experience with Cognos warehouse is a plus
Ability to travel up to 20%
Who we're looking for:
Brand advocates who go above and beyond to create customer delight
Honest, hard-working people who lack ego but are drenched in integrity
People who consistently drive for extraordinary results
Individuals who like to learn, seek challenges and go out of their way to help others be successful
Team members who will learn our way of working and come up with innovative ways to make us even better
Those who want a career, not just a
job
, and who understand the important role they play in the overall success of our business
What you can expect:
At Safelite , we are creating a culture that delivers our People Pledge:
You'll experience great leadership.
We'll focus on you first.
You'll work with talented people who inspire you to be at your best.
You'll become part of a caring culture with opportunities for you to growth both personally and professionally.

Interested candidates can apply using the link below:
https://re21.ultipro.com/BEL1001/jobboard/NewCandidateExt.aspx?__JobID=9316



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