Specialist, IT Process Management - Process Practitioner - Process Governance
Company Name:
Nationwide
ADDENDUM:
We are looking for a Process Engineer to join our team in I & O (Infrastructure & Operations) Process Governance. This position is instrumental in providing business process engineering (and re-engineering) support as well as proactive process monitoring (applied analytics) support for our ITIL processes across the enterprise.
Requirements:
Strong communication skills and executive presence required.
ITIL knowledge and experience preferred.
Business process modeling experience and/or applied data analytics experience preferred.
JOB
Summary: Responsible for complex business and/or systems process analysis, design, implementation, operation and/or monitoring, reporting and governance. With full competency, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of complex processes, facilitation of key process events, and fulfillment of major process deliverables. May focus on process development, execution monitoring or reporting.
REPORTING RELATIONSHIPS: Reports to Manger
CORE DUTIES AND
Responsibilities:
1. With full competency, designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
2. With full competency, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
3. With full competency, initiates, enables and supports process redesign and/or reengineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business and systems process redesigns.
4. With full competency, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
5. With full competency, analyzes and aligns customer requirements with the organization''s infrastructure components including process design, product delivery, information technology systems, organizational functions and overall business structure. Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business and/or information technology services and resources. Facilitates ongoing process design activities for a given set of customers or systems organizations as a team member and advisor.
6. With full competency, works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify, and deliver process design efforts in support of business objectives. Monitors and executes process design project plans.
7. Serves as a subject matter expert on a project team involved with the development, implementation, administration, and operation of new business and system processes, which may include multiple functions, product lines, technology platforms, and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
8. With full competency, may implement, maintain, and operate moderately complex process design, operational, and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.
9. Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Facilitates service evaluations regarding outside consulting service vendors.
10. Participates in ongoing organizational utilization review of processes and ensure continual process improvement feedback loops are utilized
11. May perform basic audit and compliance processes in alignment with agreed to standards.
12. Accountable for reporting, data accuracy and adherence to metrics and reporting standards
13. Participates in activities for a process project team
13. Performs other duties as assigned
JOB REQUIREMENTS:
Education: Undergraduate degree in areas related to Computer Science, Management Information Systems, Business or Mathematics preferred. Prefer BS or BA and/or product-related technical insurance course work (CPCU, CPU, LOMA). Equivalent work experience will be considered in lieu of a degree. Process-related certifications preferred.
Knowledge: Maintains and comprehends business/systems process operations or redesign techniques, methods and tools. Maintains current understanding of technological, societal and environmental trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and its'' key competitors.
Certification/ Designation: IT Process-related certifications preferred.
Experience: Typically six years or more years of related experience in business process design or operations.
Skills: Must have demonstrated experience in process analysis, process design, and process implementation, including current technologies. Working knowledge of insurance or financial business processes, IT Service Management processes, application development processes, or IT operations processes required. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Verbal and written communication skills for contacts with all levels of staff, management, external sources, negotiation, presentations, project management, and technical and nontechnical contacts.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions: Staffing exceptions to the above minimum job requirements must be approved by the: Vice President and Human Resources.
JOB CONDITIONS:
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: Normal office environment. Nonstandard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Evaluated November 2008 SMP
Job Family/Function: MIS/TPB
#informationtechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
Nationwide
ADDENDUM:
We are looking for a Process Engineer to join our team in I & O (Infrastructure & Operations) Process Governance. This position is instrumental in providing business process engineering (and re-engineering) support as well as proactive process monitoring (applied analytics) support for our ITIL processes across the enterprise.
Requirements:
Strong communication skills and executive presence required.
ITIL knowledge and experience preferred.
Business process modeling experience and/or applied data analytics experience preferred.
JOB
Summary: Responsible for complex business and/or systems process analysis, design, implementation, operation and/or monitoring, reporting and governance. With full competency, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of complex processes, facilitation of key process events, and fulfillment of major process deliverables. May focus on process development, execution monitoring or reporting.
REPORTING RELATIONSHIPS: Reports to Manger
CORE DUTIES AND
Responsibilities:
1. With full competency, designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
2. With full competency, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
3. With full competency, initiates, enables and supports process redesign and/or reengineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business and systems process redesigns.
4. With full competency, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
5. With full competency, analyzes and aligns customer requirements with the organization''s infrastructure components including process design, product delivery, information technology systems, organizational functions and overall business structure. Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business and/or information technology services and resources. Facilitates ongoing process design activities for a given set of customers or systems organizations as a team member and advisor.
6. With full competency, works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify, and deliver process design efforts in support of business objectives. Monitors and executes process design project plans.
7. Serves as a subject matter expert on a project team involved with the development, implementation, administration, and operation of new business and system processes, which may include multiple functions, product lines, technology platforms, and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
8. With full competency, may implement, maintain, and operate moderately complex process design, operational, and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.
9. Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Facilitates service evaluations regarding outside consulting service vendors.
10. Participates in ongoing organizational utilization review of processes and ensure continual process improvement feedback loops are utilized
11. May perform basic audit and compliance processes in alignment with agreed to standards.
12. Accountable for reporting, data accuracy and adherence to metrics and reporting standards
13. Participates in activities for a process project team
13. Performs other duties as assigned
JOB REQUIREMENTS:
Education: Undergraduate degree in areas related to Computer Science, Management Information Systems, Business or Mathematics preferred. Prefer BS or BA and/or product-related technical insurance course work (CPCU, CPU, LOMA). Equivalent work experience will be considered in lieu of a degree. Process-related certifications preferred.
Knowledge: Maintains and comprehends business/systems process operations or redesign techniques, methods and tools. Maintains current understanding of technological, societal and environmental trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and its'' key competitors.
Certification/ Designation: IT Process-related certifications preferred.
Experience: Typically six years or more years of related experience in business process design or operations.
Skills: Must have demonstrated experience in process analysis, process design, and process implementation, including current technologies. Working knowledge of insurance or financial business processes, IT Service Management processes, application development processes, or IT operations processes required. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Verbal and written communication skills for contacts with all levels of staff, management, external sources, negotiation, presentations, project management, and technical and nontechnical contacts.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions: Staffing exceptions to the above minimum job requirements must be approved by the: Vice President and Human Resources.
JOB CONDITIONS:
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: Normal office environment. Nonstandard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Evaluated November 2008 SMP
Job Family/Function: MIS/TPB
#informationtechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
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