Service Desk Support Technician
Company Name:
BAE Systems
o Responsible for opening, closing, tracking, and managing trouble tickets.
o Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures.
o Reset user passwords and provide troubleshooting support of applications supported by the DECC-Columbus service desk.
o Assist customers in resolving Microsoft Windows and Open Systems environment application related processing issues.
o Monitor multiple processing environments simultaneously using government provided software monitoring tools.
o Assist customer in the use of commercial-off-the-shelf (COTS) executive support software packages.
o Attempt to resolve computing issues/problems at his/her level and be able to escalate matters beyond his/her
control to the appropriate tiered level support staff and application specialists for resolution assistance.
o Receive and route calls as well as setup conference calls between customers and higher tiered specialists.
o Assist DECC-Columbus in all actual or simulated continuity of operations exercises.
o Identify, track, account for, and properly maintain usage records and store classified materials in accordance with DoD policy.
o Support pre and post production customer requirements as implemented.
o Problem management escalation, tracking, and reporting.
Required Skills and Education
Required education: High School/GED plus 4-years of experience, or related Associates degree plus 2-years of experience, or related Masters or Bachelor Degree.
Experience with desktop and server environments to include the hardware, operating environment (Microsoft Windows, LINUX, HP UNIX, and/or Solaris), utilities communications, application and executive software.
Ability to operate and maintain computer and communications hardware in both physical and virtual environments.
Ability to track problems and coordinate resolution.
Ability to develop metrics and perform basic trend analysis on the kinds and frequency of faults/problems observed
on DECC-Columbus managed systems.
Good oral and writing communication skills.
DoD 8570 IAT Level I Certification. This is a Network
(CE), A
(CE), GSEC, Security
(CE), SSCP, CCNA-Security, CISA, GCIH, GCED, CASP, or CISSP certification.
Preferred Skills and Education
ITIL v3 Certification.
Knowledge of network (LAN and WAN) technologies to include switches, routers, and network appliances.
About BAE Systems Support Solutions
BAE Systems is a premier global defense, aerospace and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
The Support Solutions (S2) sector provides a wide range of products and services, including engineering, systems integration, ship repair, and readiness & sustainment for military and commercial customers throughout the product life cycle, anywhere around the world. This sector is headquartered in Washington, D.C. Core capabilities include: o Expertise as a leading provider of non-nuclear ship repair and overhaul services o Sustainment services to extend the viability of existing land and maritime platforms at home and in theater, while modernizing to meet evolving threats o Experienced partner providing seamless, onsite management of military and government customer operations o High-volume producer of protective and load-carrying gear for military personnel
People are the greatest asset in any Company.
BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.
Equal Opportunity Employer. Females. Minorities. Veterans. Disabled
Department
B1B031D000_AFDP - Midwest Operations
Company
TST_BAE Systems Tech Sols&Svcs Inc
Service Desk Support Technician
Ohio, Ohio
5099BR-1000 Estimated Salary: $20 to $28 per hour based on qualifications.
BAE Systems
o Responsible for opening, closing, tracking, and managing trouble tickets.
o Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures.
o Reset user passwords and provide troubleshooting support of applications supported by the DECC-Columbus service desk.
o Assist customers in resolving Microsoft Windows and Open Systems environment application related processing issues.
o Monitor multiple processing environments simultaneously using government provided software monitoring tools.
o Assist customer in the use of commercial-off-the-shelf (COTS) executive support software packages.
o Attempt to resolve computing issues/problems at his/her level and be able to escalate matters beyond his/her
control to the appropriate tiered level support staff and application specialists for resolution assistance.
o Receive and route calls as well as setup conference calls between customers and higher tiered specialists.
o Assist DECC-Columbus in all actual or simulated continuity of operations exercises.
o Identify, track, account for, and properly maintain usage records and store classified materials in accordance with DoD policy.
o Support pre and post production customer requirements as implemented.
o Problem management escalation, tracking, and reporting.
Required Skills and Education
Required education: High School/GED plus 4-years of experience, or related Associates degree plus 2-years of experience, or related Masters or Bachelor Degree.
Experience with desktop and server environments to include the hardware, operating environment (Microsoft Windows, LINUX, HP UNIX, and/or Solaris), utilities communications, application and executive software.
Ability to operate and maintain computer and communications hardware in both physical and virtual environments.
Ability to track problems and coordinate resolution.
Ability to develop metrics and perform basic trend analysis on the kinds and frequency of faults/problems observed
on DECC-Columbus managed systems.
Good oral and writing communication skills.
DoD 8570 IAT Level I Certification. This is a Network
(CE), A
(CE), GSEC, Security
(CE), SSCP, CCNA-Security, CISA, GCIH, GCED, CASP, or CISSP certification.
Preferred Skills and Education
ITIL v3 Certification.
Knowledge of network (LAN and WAN) technologies to include switches, routers, and network appliances.
About BAE Systems Support Solutions
BAE Systems is a premier global defense, aerospace and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
The Support Solutions (S2) sector provides a wide range of products and services, including engineering, systems integration, ship repair, and readiness & sustainment for military and commercial customers throughout the product life cycle, anywhere around the world. This sector is headquartered in Washington, D.C. Core capabilities include: o Expertise as a leading provider of non-nuclear ship repair and overhaul services o Sustainment services to extend the viability of existing land and maritime platforms at home and in theater, while modernizing to meet evolving threats o Experienced partner providing seamless, onsite management of military and government customer operations o High-volume producer of protective and load-carrying gear for military personnel
People are the greatest asset in any Company.
BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.
Equal Opportunity Employer. Females. Minorities. Veterans. Disabled
Department
B1B031D000_AFDP - Midwest Operations
Company
TST_BAE Systems Tech Sols&Svcs Inc
Service Desk Support Technician
Ohio, Ohio
5099BR-1000 Estimated Salary: $20 to $28 per hour based on qualifications.
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