Detection & Investigation Staff Manager

Job Description:
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
As a Detection & Investigation Staff Manager within PNC's AML Compliance Operations organization, you will be based in either Pittsburgh, Cleveland, Baltimore, Cincinnati, Columbus or Wilmington .
Job Profile Manages a team of detection/investigative staff.
Oversees coordination of the procedures and operations for addressing fraudulent and suspicious bank activity and branch operational deficiencies.
Manages and coordinates the day-to-day functions of the staff's procedural and operational risk and fraud/loss processes.
Provides education, coaching and consultation for risk, fraud/loss/operational policies, procedures, initiatives and programs for business segments.
Directs staff responsible for recognizing risk, fraud/loss and potential operational activities.
Implements standards and practices for operational risk controls.
Monitors operational processes to ensure adherence to policies and procedures, which is accomplished by research, reviewing reports, site visits and inspections, etc.
Coordinates with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities and operational procedure deficiencies where appropriate.
Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss.
Leadership Competencies Builds Winning Teams - Working Experience Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity.
Leads Effective Change - Working Experience Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change.
Drives for Results - Extensive Experience Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
Establishes Vision and Purpose - Working Experience Creates a compelling vision of the future and translates it into action, linking others' contributions to the success of PNC.
Core Competencies Manages Risk - Working Experience Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Extensive Experience Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies Anti-money Laundering/Sanctions Policies and Procedures - Extensive Experience Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry.
Business Process Improvement - Extensive Experience Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Standard Operating Procedures - Subject Matter Expertise Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Internal Resource Coordination - Extensive Experience Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives.
Regulatory Environment - Financial Services - Extensive Experience Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.
Fraud Detection and Prevention - Extensive Experience Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Operational Risk - Extensive Experience Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Required Education and Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience.
An operations or production environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
EEO Statement PNC provides equal emplo

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