Assistant General Manager

Job Description

Day in the Life:

  • Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

  • Drives the implementation of company programs by directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

  • Manages with integrity, honesty and knowledge that promotes the culture, values and mission of Wings Over.

  • Remains calm and collected; plans, identifies, communicates, and delegates appropriate responsibilities and practices to store Crew to ensure smooth flow of operations

  • Assists Captain in monitoring and managing store staffing levels to ensure development and talent acquisition to achieve and maintain store operational requirements.

  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

  • Assists Captain with conducting performance reviews, providing feedback, and setting challenging goals to improve performance. Manages ongoing performance using performance management tools to support organizational objectives.

  • Communicates information and ideas to the Captain to promote store growth and a positive work environment

  • Keeps all workstations clean and organized and coaches team to do the same; follows health, safety and sanitation guidelines for all products.

  • Ensures team members adhere to legal and operational compliance requirements.

What you bring to the table:

  • Able to communicate clearly and concisely, able to appropriately handle confidential/sensitive information

  • Able to manage store operations independently

  • Knowledge of supervisory practices and procedures

  • Strong interpersonal and leadership skills; focus on building peer and community relationships, able to coach and mentor others

  • Flexible Schedule - Available nights, holidays and weekends

  • Able to lift 50 lbs and legal US work authorization

  • A safe vehicle, a valid drivers license and updated insurance (Drivers + Leadership only)

  • Valid Food Service Manager Certificate (in accordance with local ordinances)

  • At least (2) years of store level management experience, (2) years of hospitality experience

Wings Over Perks &Training:

  • An energetic and positive work environment

  • Supportive team focused on your personal and professional growth

  • Competitive pay and bonus structure - sales performance and service quality metrics

  • Shift meal stipend and off-duty discounts for you and your family

  • Eligible for (2) weeks of paid vacation after (6) months of service

  • We provide a thorough 4-week training and development program Upon completion of the training program you will be an expert capable operating a Wings Over corporate store

  • Weekly 1-on-1s with a member of our operations team where you will review performance of the store, your team, and yourself

Company Description
For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders! Wings Over takes great pride in offering fast delivery as well as safe and convenient pickup and ordering options! With 25 signature flavors, everyone is guaranteed to find something they love! Wings Over has grown to over 40 locations across 13 states. For more information, head to www.wingsover.com.

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